This holiday season, we asked our clients, “What are you thankful for?” Results ranged from ease of use to mobile capabilities to best practice knowledge. See what topped their lists below, and if their five faves aren’t part of your current package, it may be time to make a change. Enjoy!
A Unified Platform. Because all our modules share data with each other (and with mobile devices), our clients always have a 360? of their operations, providing them with real-time insight and control. In addition, they are able to create standard processes and performance benchmarks for tenant service, asset maintenance, risk & liability management, and tenant communications all in the unified platform. Bonus: the BEI platform easily integrates with accounting and visitor access systems.
Mobility. The BE-Mobile App allows our customers to communicate, complete assigned tasks, and collect data – from anywhere at any time. That data syncs in real time with the Building Engines Web platform giving management full visibility into all-important operational activities and delivering actionable intelligence that allows them to manage by exception and make informed decisions.
Tools for Tenant Service. We live in a world of short attention spans, a need for immediate gratification and demands for transparency, and our customers know that today’s tenants’ are more demanding than ever. Building Engines clients no longer just complete work orders – they create and execute Service Delivery Programs. They create standards of service performance for their property and share those with their tenants. They measure their actual performance against those targets by creating customized workflows and notification rules delivered through mobile devices running the BE Mobileapp. Tenants are happy because they are always informed and can provide feedback at any point.
Risk Management. Managing operational risk is a huge task for property owners and managers, so it’s no surprise that this made the list. Our customers take advantage of web and mobile tools to manage Inspections, Incidents, Certificates of Insurance, Visitor Access, Document storage and Emergency Communications. These tools by themselves allow management teams to put processes in place and collect data. They are even more powerful when they are interconnected through our unified platform and extended out through the BE-Mobile app so that data and information (including photos) are collected in the moment.
Best Practice Guidance & Resources. While technology can make your business more efficient, you need a partner who understands your goals and can help you get the most out of the tools available to you. The foundation of our client service experience is exceptional listening, responsiveness, and free educational resources detailing the latest industry best practices and guidance.