workforce | Building Engines
Building Engines Blog | Workforce
Tenant satisfaction is an important element in maintaining low turnover and meeting revenue goals. This makes customer service a vital part of a property manager’s job. Regularly assessing relationships with occupants could help building owners and managers deliver better services by identifying areas that need to be improved.
Property managers may have concerns about the efficiency of maintenance workers when they’re not being supervised, but a recent study published in the Journal of Applied Psychology showed that a boss-less environment may actually boost employee performance
Businesses in every industry need to react quickly to changing conditions. The faster companies are able to alter production, marketing or customer service strategies, the greater advantage they have over their competitors that are struggling to keep up
Building managers are continuously on the move. This can make it difficult to oversee the training and development of personnel who are essential to facility operations. Maintenance workers, security guards and other employees often work independently with little interaction between them. If property managers are not careful, this could lead to a breakdown in communication that decreases efficiency.