Work Flow | Building Engines
Building Engines Blog | Work Flow
When it comes to commercial real estate, having the right plan and people in place are essential for running a productive, stand-out building. Planning normally begins with budget season in the fall and rolls into the winter months as management and engineers strategize their game plans for the upcoming year.
TLC’s Say Yes to the Dress has introduced the viewing public to the highly emotional and very demanding bridal industry. From bridezillas to family feuds to indecisive shoppers, the consultants deal with their fair share of challenges. But the show isn’t just about finding the right dress – there’s a good lesson to be learned about delivering superior service.
In honor of tonight’s Team USA game against Ghana, I started to think about what takeaways the games offered for property management workforces. After reading many, many lists of how and why athletes can be role models for many career paths, I’ve narrowed it down to my favorites.
Assuming you’ve already identified that your current tenant service workflow system needs improvement, it’s time to take action to correct the issue. As with most projects, it helps to begin by identifying several specific objectives.
By itself, workflows (or lack thereof) won’t really make or break your organization. You can probably even maintain the status quo without them. But they are also the easiest, most tactical thing you can implement in a relatively short timeframe to bring about a big change in the quality of your tenant service delivery program and your team’s efficiency.
Looking for new ways to attract and retain tenants? Get started with our Definitive Guide to Tenant Communications, and find out how superior tenant service and attention to developing tenant relationships can ultimately boost your bottom line.
Building Engines’ SVP Scott Sidman and Jonathan Schultz, Co-founder and Managing Principal of Onyx Equities, spoke on a panel at the 2014 IREM Asset & Property Management Symposium on March 11 in NYC. Here are some highlights…
Workflows are the easiest change property owners and managers can implement in a relatively short time frame to bring about a tangible improvement in their team’s efficiency and tenant service delivery.
I’m excited about our upcoming “mini” white paper on tenant service request workflow that Building Engines will distribute next week. While I don’t necessarily think a lot about workflow specifically – nor do I spend free time diagramming flowcharts and decision trees – I do spend a lot of time thinking about how we can get better at what we do, and how I can embrace change personally and at our company.
In building management there is no problem more pressing than the one occurring at that instant. Every tenant feels that the smallest hiccup to their operations will dramatically impact their performance. As soon as maintenance finished one service request, they are onto another one. Having a flexible and agile staff is imperative to maintaining high […]
We are all suffering from symptoms of information overload. The daily onslaught of more and more data means that some of it will inevitably fall through the cracks. You may file away 25 e-mails one day, and overlook ten other important ones. You may communicate important preventive maintenance data within one building and neglect the […]