Work Order Management | Building Engines
Building Engines Blog | Work Order Management
We are excited to announce high adoption and usage numbers of the new tenant satisfaction and feedback tools recently added to our Work Order Manager. The new functionality closes the feedback loop allowing tenants to submit service requests online, track the progress of work in real-time, and provide feedback at any point along the way with […]
Building management software help commercial real estate firms improve communication, which is an essential part of managing productive teams.
In our first ever “Best-Of” webinar, we are sharing hand-picked insights from our Real Estate Operations Masters webinar series on ways to use technology and mobile capabilities to optimize service.
Building Engines released a new whitepaper, “Property and Tenant Management Systems: The High Cost of Maintaining the Status Quo,” that outlines the increasing percentage of real estate managers that are utilizing technology to maintain a competitive advantage and what is really at stake by relying on outdated and sub-par systems.
In light of a major snowstorm sweeping from D.C. to Chicago (and wreaking havoc on flight schedules), it becomes fairly evident that we can’t always control Mother Nature – and boy can she be pain in the butte! There’s little we can do when she decides to wintry mix it up – much to the chagrin of those who are accustomed to modern transportation or power. However, how building managers respond to severe weather can greatly influence the safety and quality of operations.
Building Engines announced the successful release of its next generation mobile app, BE-Mobile. The app, which is an extension of Building Engines’ Property & Tenant Management Platform, leverages new and powerful mobile technology to manage key operational tasks, including work orders, preventive maintenance, incidents and inspections. This week marked the 1,000th download of BE-Mobile, a milestone that represents a 200% increase over projections for the soft launch period.
Building Engines announced unparalleled enhancements to its Inspections Manager that will provide the most feature-rich mobile inspections solution available. Unique to the market, proprietary inspections features include photo attachment, work order integration, and a direct connection with building and equipment records.
It’s almost 2013 and you’re getting your ugly sweater and annual planning on. As you prepare your business for the future, one plan you can’t leave out is your mobile strategy. 2012 taught us that workers, tenants and prospects all operate with the expectation that information can be accessed in real-time. The solution is a mobile strategy aimed towards increasing efficiency and communication.
Building Engines today announced its web-service integration with Yardi Voyager through new partner Gelbgroup Consulting, Inc., a Yardi certified integrator. The advanced integration allows system users to automatically “push” accurate charges (e.g. overtime HVAC bills) directly from Building Engines to their accounting system without delay, rather than sending periodic batches of information between the two systems.
For a business decision maker, return on investment is key to any decision. As attractive the practicality of the technology, it has to work from a financial perspective. In this post, I’ll outline where you’ll see the payback from investing in a mobile property management strategy.
Total Service Delivery closes the service loop and definitively answers the important operational question: Is our service meeting internal and tenant expectations?
Building Engines announced its plan to release its Operations Performance Management (OPM) system at BOMA’s Every Building Conference & Expo in line with the events theme of “achieving high performance through innovation.”
If you are using a traditional work order system (or no system at all), you aren’t positioning yourself to perform at the level your tenants expect and demand. Watch now to see how Building Engines has moved beyond traditional work order systems to the next generation of software that enables you to perform, not just work.
So your company signed a ho-hum SLA with your tenants. It outlines the level of services that are expected and details around your company’s standards to preserve and maintain the property and its related services to the occupants. You’ve set the parameters of your responsibilities and deliverables and the tenant is reassured and content to enter an agreement. Sounds like the basis for a good and fruitful partnership, no? Not if you can’t guarantee all those services you outlined are being met.
In order for a response time report to be truly representative of what is happening in the field, the engineer overseeing the work order needs to be updating it in close proximity to their actions. Unfortunately, teleportation still hasn’t been invented [NASA, what have you been up too??] and in the real world, property managers frequently bear witness to a complex work order progressing from new to complete in a matter of minutes. This should raise a flag redder than Turkey’s.