training | Building Engines
Building Engines Blog | Training
Congratulations! You’ve decided to implement a brand new property management system. After carefully reviewing numerous operations service providers and applications, license agreements have been signed; tenant and equipment data has been collected; and you’ve set a target date for your tenant launch. The next (and most critical) step in the deployment process is to prepare and train your property management staff – the ones who will be using the system on a daily basis.
After a few months of vetting half a dozen Property Management Software providers, you finally decide on a platform. Success! However, soon after, a sense of panic overcomes you when you realize that you’re in charge of migrating EVERYTHING over to the new platform. Where do you start? Who should be involved?
While many property owners and managers have already begun addressing the needs of Millennial tenants with enhanced communications and operational transparency, not as much attention has been focused on those choosing commercial real estate as a career choice.
Readily available and comprehensive training programs are generally an important requirement and consideration when working with any software platform. Whether transitioning to a new operations system or simply adding staff members to their workforce, property owners and managers in commercial real estate rely on their property and tenant management system service providers to offer initial and ongoing new-user training support long after the initial contracts have been signed.
Tenant satisfaction is an important element in maintaining low turnover and meeting revenue goals. This makes customer service a vital part of a property manager’s job. Regularly assessing relationships with occupants could help building owners and managers deliver better services by identifying areas that need to be improved.