Tenant service | Building Engines Blog
Building Engines Blog | Tenant Service
We all also have our own personal experiences with service, both good and bad. My favorite great service stories are those examples of a commitment to service that happen behind the scenes – not promoted, and just ingrained into either a person’s character or a company culture.
We all believe we know our customers and what they want. But how often is it that we get to take a peek inside their minds? Return On Behavior Magazine posted a blog compiling 50 statistics from reputable sources that gives us compelling insight into consumer behavior and values. Here are the top 10 that […]
Businesses that are hoping to bolster customer satisfaction may wish to focus internally first. 1to1 Media notes that organizations with higher levels of engaged workers are more likely to generate positive experiences for their clients. The source states that companies with above average customer service have moderately or highly engaged 75 percent of their employees, compared […]
When managing a commercial real estate property, it is important to take time out to look past the immediate day-to-day fire drills and think long-term. Anticipating vacancies, renovations and other problems well in advance gives building managers the ability to develop plans to overcome these kinds of situations. Unfortunately, a recent survey by Jones Lang LaSalle found that […]
We are excited to announce high adoption and usage numbers of the new tenant satisfaction and feedback tools recently added to our Work Order Manager. The new functionality closes the feedback loop allowing tenants to submit service requests online, track the progress of work in real-time, and provide feedback at any point along the way with […]