Tenant service | Building Engines Blog
Building Engines Blog | Tenant Service
You clearly understand the value of a building operations system and are able to evaluate the basic features and functions you need at a minimum in order to operate. But how can you determine if your current process and/or provider is limiting your ability to truly impact operational performance?
About eight years ago I had a physical, and it wasn’t fun. Through a combination of hereditary, lifestyle, and dietary factors, a few numbers (I’m talking about you, Blood Pressure and Cholesterol!) were a bit out of whack. It was sobering, and it demanded immediate action—which I took. These days I still have the occasional […]
I’m always embarrassed when our marketing folks ask me to pen something on CRE best practices – largely because I’ve only spent a few years in CRE (way too many in B2B technology) and so, inevitably, I plagiarize the comments and thoughts of some of the clients and prospects I’ve met with recently.
Have you felt it? That buzz sweeping through CRE? Tech, tech, TECH! Everywhere I turn, I see articles like CRE Tech Trends for 2015; events like CRE // Tech Intersect, DisruptCRE and Realcomm (dedicated solely to emerging and established technologies); and new resources for CRE tech News.
It’s a pretty safe bet that every company, regardless of what they sell, makes extravagant claims of the customer service they offer. “Best in the business” is a claim we have all heard, or made. “We deliver crappy customer service,” said no salesperson ever!
With so many options to choose from, why do you go back to eat at that same restaurant, shop at the same department store, or choose to fly the same airline? While there might be many potential answers here, I know one to always be true: These businesses meet or exceed your expectations with the […]
Safely, efficiently, and profitably managing the facility operations of a medical office building is a challenge. As the service expectations of medical office tenants continue to evolve, property and facility managers must be prepared to evolve as well.
As more and more commercial real estate companies take advantage of social platforms such as Facebook and Twitter to reach prospective tenants, there’s another technology tool making a name for itself in the industry: video.
In our latest podcast, Building Engines SVP Scott Sidman is joined by Lindsay Baker, VP of Business Development, Building Robotics, creator of the Comfy app.
Data technology and analysis is necessary now more than ever because of the changing demands of decision makers and the increasing amount of data available. But property data is meaningless unless it empowers your team to take action, make operational improvements, or improve service delivery. So what can you do to ensure your team is able to manage by exception?
Building Engines is proud to announce our very own SVP Scott Sidman will be a panelist at the IREM Asset & Property Management Symposium in Dallas, Texas tomorrow, May 12.
Attracting tenants to your property in the highly competitive CRE market can be a huge challenge. One way for building owners and managers to stand out in the crowd is to leverage their building’s property website to promote occupancy details, building amenities, local attractions, and more.
Let me start off by saying that I think the Kingsley Survey is an incredibly important tool for owners and manager to asses tenant satisfaction. It’s the holy grail of tenant surveys. And it’s great for just that – taking a look back at the year and giving an overall assessment. But humor me for a minute as I point out a few ways I think it falls short, why it should be one piece of a comprehensive performance management strategy, and why I want to challenge you and your team track tenant satisfaction day-to day in your building(s).
In the highly competitve CRE market, it isn’t enough to simply have a property website… You need to make sure prospective tenants are actually seeing it! Unfortunately, many property owners and managers don’t know where to start.
What started with a spark is now a raging wild fire. And like any good fire, the only way to keep it burning is with the regular addition of wood to the flame. CRE tech is experiencing explosive growth and new tools and providers are hopping into the blaze almost monthly. We recently made a graphic to try to make sense of it all.