Tenant Satisfaction | Building Engines
Building Engines Blog | Tenant Satisfaction
I’m always embarrassed when our marketing folks ask me to pen something on CRE best practices – largely because I’ve only spent a few years in CRE (way too many in B2B technology) and so, inevitably, I plagiarize the comments and thoughts of some of the clients and prospects I’ve met with recently.
With so many options to choose from, why do you go back to eat at that same restaurant, shop at the same department store, or choose to fly the same airline? While there might be many potential answers here, I know one to always be true: These businesses meet or exceed your expectations with the […]
“The ability to view and analyze data in the field is only the beginning of better building operations,” CRE industry expert Phil Mobley wrote in his latest cover article for BOMA Magazine, Big Data, Big Rewards.
Most Property Management teams view their property management platform as their single source into what is happening at any given time within their portfolio. Every work order, preventative maintenance task, inspection, and incident passes through the system, yet for some reason vendors are rarely incorporated into it.
Like most people, I use quite a few software products in the course of a normal work day. (I’ve used eight different software products so far today, but who’s counting?)
Great service is the lifeblood of any business. You can sell anything to anyone once, but unless you support those sales with stellar customer service, that sale won’t stick around for long – and you certainly won’t be able to sell that customer anything else.
I hate this question and that’s probably why the marketing folks here asked me to write about it. They’re a cruel bunch at times. It’s not the premise of determining ROI that I take issue with, it’s the generic nature of ‘so what’s the payback for your software?’ It bothers me because the honest (and appropriate) answer really depends on you and your company’s current situation.
The undead have overtaken cities in frenzied masses. Does your property management team have what it takes to stay alive?
The days of flipping through ads of a phonebook are over. Sending a pamphlet through the mail gets placed in the junk pile without a second thought. If a customer is going to find you, it’s going to be online. And in a highly competitive Commercial Real Estate market, your online image can go a long way. With so many search results available, it takes just seconds to diagnose whether you’ve found what you’re looking for or not.
Property Managers, Coordinators, and Engineers: It’s no secret that your time is always in demand, and your tenants expect quick, well-informed responses on a variety of questions and concerns. But sometimes those responses hinge on a third party – more specifically, your property management software provider.
Your company just bought new property management software, and like any new purchase, you want to take it out for a spin. But unlike say… a new 2014 Maserati GranTurismo that only needs a lead foot and a tank of gas to operate, your property management platform offers you a multitude of ways to get started – which can leave you feeling a bit overwhelmed. Luckily, I’m here to steer you in the right direction.
TLC’s Say Yes to the Dress has introduced the viewing public to the highly emotional and very demanding bridal industry. From bridezillas to family feuds to indecisive shoppers, the consultants deal with their fair share of challenges. But the show isn’t just about finding the right dress – there’s a good lesson to be learned about delivering superior service.
Sometimes I miss important, relevant things I should be aware of. Such is the case with one of our long-time clients, Paradigm Properties. I quite accidentally stumbled upon the fantastic marketing program Paradigm developed for their 101 Tremont Street property today.
In honor of tonight’s Team USA game against Ghana, I started to think about what takeaways the games offered for property management workforces. After reading many, many lists of how and why athletes can be role models for many career paths, I’ve narrowed it down to my favorites.
Assuming you’ve already identified that your current tenant service workflow system needs improvement, it’s time to take action to correct the issue. As with most projects, it helps to begin by identifying several specific objectives.