Tenant Retention | Building Engines
Building Engines Blog | Tenant Retention
Your company just bought new property management software, and like any new purchase, you want to take it out for a spin. But unlike say… a new 2014 Maserati GranTurismo that only needs a lead foot and a tank of gas to operate, your property management platform offers you a multitude of ways to get started – which can leave you feeling a bit overwhelmed. Luckily, I’m here to steer you in the right direction.
The principals of customer service are certainly not revolutionary, but although they are simple in theory, they require significant organizational commitment. And when applied properly, they have proven to be a clear differentiator for many businesses.
Customer surveys can also work in the building management industry, and give managers valuable insight into long-term solutions that can greatly improve relationships with tenants.
In our first ever “Best-Of” webinar, we are sharing hand-picked insights from our Real Estate Operations Masters webinar series on ways to use technology and mobile capabilities to optimize service.
A two-story office building in Bradenton, Florida, sat empty for five years after construction was completed, according to the Bradenton Herald. Five. Long. Years. The national recession and lack of business lending by local banks kept a number of companies from moving into the facility. Every office complex will deal with its share of vacancies, which can hurt the property’s value and make it difficult to stay ahead of expenses. Certain tools can help to not only rent offices but also keep tenants satisfied so that turnover is reduced. Lots of apple turnover, good. Lots of tenant turnover, bad.
Presenting the face of your building to the public is more about clicks than bricks. Consider your property website the front door for current and prospective tenants. Just like the physical space, it should be branded, easy to navigate, professional and just a little sparkly. And visitors shouldn’t have to ask for directions.
As a community information space for building tenants and a marketing face for prospective tenants, your site is a critical component of your business – it’s design and functionality should reflect that! Here’s five features to kick it up a notch:
Sure, you may have poise, grace and beauty, but does your building have have what really matters (note: looking good in a bikini does not make the list)? Does it have what it takes to join the stage of the top performers in operations and management?
Commerce Real Estate Solutions today announced the selection of Building Engines to replace a legacy system throughout their entire portfolio. The organization, which manages over four million square feet of commercial, retail and industrial property and is among the top commercial real estate brokerage firms in the Inter-mountain and Pacific Northwest region, wanted to significantly upgrade the level of functionality, reliability and service provided by their current operations management provider.
For a business decision maker, return on investment is key to any decision. As attractive the practicality of the technology, it has to work from a financial perspective. In this post, I’ll outline where you’ll see the payback from investing in a mobile property management strategy.
Total Service Delivery closes the service loop and definitively answers the important operational question: Is our service meeting internal and tenant expectations?
Building Engines today launched “Tenant Satisfaction” – a next generation analytical tool extension of itsOperations Performance Management (OPM) program. This outreach component extends Building Engines’ comprehensive building Operations Performance Management value model, timing service provision with a tenant service quality assessment to assure accuracy and enhance responsiveness.
Show us the love and we’ll show you how to assess and improve your level of tenant service. We’re sending our Twitter followers the Building Engines Tenant Retention Kit
Feeling a little lonely in your building this Valentine’s Day? Not quite the tenant magnet you’d like to be? Experiencing unrequited love for your customers? In honor of Saint Valentine, I’m here as the Dr. Phil of Property Management to show you how to woo tenants into your building and build a deep and meaningful relationship with them.
Would you listen to property management professionals who could boast over 90% occupancy in their buildings? We would and we did and we’re here to share our results!
Creating a great tenant experience that builds loyalty and fosters retention is essential in today’s economic climate. Yet, measuring tenant satisfaction is tricky and often requires a three-pronged attempt: