Service | Building Engines Blog
Building Engines Blog | Service
According to a Social Impact Study by Cone Communications, 89% of consumers say they are very likely to switch from one brand to another that is associated with a good cause.
I spend a lot time thinking about our brand in my role here at Building Engines. But my thinking is admittedly often more tactical in nature than perhaps it should be, focused on things like consistent use and application of our logo, colors and graphics, and delivery of awareness programs, etc.
It’s that time of year again to celebrate our good fortune and growth by giving back to the community… and having a bit of fun while we are at it! In our second annual company-wide day of service to the Boston Community, we were excited to work with the Parks & Recreation Department to aid in land conservation at Allandale Woods.
We were so excited to be a part of Building Impact’s Second Annual Non-Gala last night to celebrate volunteerism and community. Attended by over 200 senior commercial real estate professionals in downtown Boston, the event aimed to increase awareness of Building Impact’s mission, raise funds, and honor volunteers, in front of their industry peers.
We all also have our own personal experiences with service, both good and bad. My favorite great service stories are those examples of a commitment to service that happen behind the scenes – not promoted, and just ingrained into either a person’s character or a company culture.
Customer surveys can also work in the building management industry, and give managers valuable insight into long-term solutions that can greatly improve relationships with tenants.
In our first ever “Best-Of” webinar, we are sharing hand-picked insights from our Real Estate Operations Masters webinar series on ways to use technology and mobile capabilities to optimize service.
A two-story office building in Bradenton, Florida, sat empty for five years after construction was completed, according to the Bradenton Herald. Five. Long. Years. The national recession and lack of business lending by local banks kept a number of companies from moving into the facility. Every office complex will deal with its share of vacancies, which can hurt the property’s value and make it difficult to stay ahead of expenses. Certain tools can help to not only rent offices but also keep tenants satisfied so that turnover is reduced. Lots of apple turnover, good. Lots of tenant turnover, bad.
To stay on top of maintenance issues, building managers may need to conduct regular inspections of their properties.
Building Engines announced over the weekend their plans to launch BuildingConnect, an affordable, fully branded, and easy to maintain website solution for commercial property owners and managers. Offering attractive design themes complemented by powerful search, communication and management tools, BuildingConnect will allow individual properties to manage their brand, showcase their amenities and service, and drive tenant engagement.
Building Engines announced the successful release of its next generation mobile app, BE-Mobile. The app, which is an extension of Building Engines’ Property & Tenant Management Platform, leverages new and powerful mobile technology to manage key operational tasks, including work orders, preventive maintenance, incidents and inspections. This week marked the 1,000th download of BE-Mobile, a milestone that represents a 200% increase over projections for the soft launch period.
Presenting the face of your building to the public is more about clicks than bricks. Consider your property website the front door for current and prospective tenants. Just like the physical space, it should be branded, easy to navigate, professional and just a little sparkly. And visitors shouldn’t have to ask for directions.
As a community information space for building tenants and a marketing face for prospective tenants, your site is a critical component of your business – it’s design and functionality should reflect that! Here’s five features to kick it up a notch:
Building Engines announced the strongest year of growth in its eleven year history- including double digit revenue growth over 2011. The company attributes the success of 2012 to a continued and enhanced commitment to customer service and support, significant product innovation delivered throughout the year and a surge in commercial real estate operators looking to technology to improve tenant service and building operations.
It’s a new year and new you – with the same need to improve operations and tenant service. As we shelf 2012 and delve into 2013, here’s a look back at our most popular educational content and resources from the past year.
Peek “under the hood” at the industry’s leading Property Operations Software! Learn how Building Engines clients use the platform’s web-based (and mobile!) tools to improve service delivery, maintenance, and ultimately, NOI.