service request | Building Engines
Building Engines Blog | Service Request
TLC’s Say Yes to the Dress has introduced the viewing public to the highly emotional and very demanding bridal industry. From bridezillas to family feuds to indecisive shoppers, the consultants deal with their fair share of challenges. But the show isn’t just about finding the right dress – there’s a good lesson to be learned about delivering superior service.
Assuming you’ve already identified that your current tenant service workflow system needs improvement, it’s time to take action to correct the issue. As with most projects, it helps to begin by identifying several specific objectives.
By itself, workflows (or lack thereof) won’t really make or break your organization. You can probably even maintain the status quo without them. But they are also the easiest, most tactical thing you can implement in a relatively short timeframe to bring about a big change in the quality of your tenant service delivery program and your team’s efficiency.
Looking for new ways to attract and retain tenants? Get started with our Definitive Guide to Tenant Communications, and find out how superior tenant service and attention to developing tenant relationships can ultimately boost your bottom line.
Building Engines’ SVP Scott Sidman and Jonathan Schultz, Co-founder and Managing Principal of Onyx Equities, spoke on a panel at the 2014 IREM Asset & Property Management Symposium on March 11 in NYC. Here are some highlights…
Workflows are the easiest change property owners and managers can implement in a relatively short time frame to bring about a tangible improvement in their team’s efficiency and tenant service delivery.