property owners | Building Engines
Building Engines Blog | Property Owners
With more than 80% of North American companies expected to implement BYOD (Bring Your Own Device) policies by 2015, it’s no surprise that property management teams are taking notice. More and more building owners are weighing the risks (data integrity, theft) versus the benefits (cost efficiency, increased productivity) and blazing the mobile trail.
When purchasing a software application, property owners want to ensure that their workforces are going to use it regularly to guarantee a return on their investment.
Property owners and managers recognize that providing excellent customer service is essential to their success, but many fail to fully commit to creating the necessary strong tenant relationships. A component of a property manager’s compensation is often tied to factors like unit vacancy rates, timely payments, and tenant satisfaction, all of which are linked to the overall customer experience. Consequently, it is vital that managers implement strategies for tracking, measuring and coordinating services to boost value for their occupants.
Tenant satisfaction is an important element in maintaining low turnover and meeting revenue goals. This makes customer service a vital part of a property manager’s job. Regularly assessing relationships with occupants could help building owners and managers deliver better services by identifying areas that need to be improved.