property managers | Building Engines
Building Engines Blog | Property Managers
“The ability to view and analyze data in the field is only the beginning of better building operations,” CRE industry expert Phil Mobley wrote in his latest cover article for BOMA Magazine, Big Data, Big Rewards.
Most Property Management teams view their property management platform as their single source into what is happening at any given time within their portfolio. Every work order, preventative maintenance task, inspection, and incident passes through the system, yet for some reason vendors are rarely incorporated into it.
Like most people, I use quite a few software products in the course of a normal work day. (I’ve used eight different software products so far today, but who’s counting?)
Great service is the lifeblood of any business. You can sell anything to anyone once, but unless you support those sales with stellar customer service, that sale won’t stick around for long – and you certainly won’t be able to sell that customer anything else.
I hate this question and that’s probably why the marketing folks here asked me to write about it. They’re a cruel bunch at times. It’s not the premise of determining ROI that I take issue with, it’s the generic nature of ‘so what’s the payback for your software?’ It bothers me because the honest (and appropriate) answer really depends on you and your company’s current situation.
The undead have overtaken cities in frenzied masses. Does your property management team have what it takes to stay alive?
Property Managers, Coordinators, and Engineers: It’s no secret that your time is always in demand, and your tenants expect quick, well-informed responses on a variety of questions and concerns. But sometimes those responses hinge on a third party – more specifically, your property management software provider.
Yep, it’s that time of year again. That time when there aren’t enough hours in the day and crunching numbers never seems to end… It’s Budget Season. In case you’re feeling a bit overwhelmed, check out our budget checklist below to make sure you’ll be nailing your targets for the year ahead.
TLC’s Say Yes to the Dress has introduced the viewing public to the highly emotional and very demanding bridal industry. From bridezillas to family feuds to indecisive shoppers, the consultants deal with their fair share of challenges. But the show isn’t just about finding the right dress – there’s a good lesson to be learned about delivering superior service.
In honor of tonight’s Team USA game against Ghana, I started to think about what takeaways the games offered for property management workforces. After reading many, many lists of how and why athletes can be role models for many career paths, I’ve narrowed it down to my favorites.
Assuming you’ve already identified that your current tenant service workflow system needs improvement, it’s time to take action to correct the issue. As with most projects, it helps to begin by identifying several specific objectives.
By itself, workflows (or lack thereof) won’t really make or break your organization. You can probably even maintain the status quo without them. But they are also the easiest, most tactical thing you can implement in a relatively short timeframe to bring about a big change in the quality of your tenant service delivery program and your team’s efficiency.
Commercial real estate owners and managers are incredibly busy and their jobs continue to get more complex. Fortunately, through partnering with a property and tenant management software provider, they can standardize and automate and operations – which gives them real-time visibility and the control needed to improve key areas of daily activity and ultimately, net operating income.
The concept of accessing the Internet from anywhere, at any time, has greatly impacted commercial real estate professionals – how they do business, communicate with tenants, and manage their workforces.
Looking for new ways to attract and retain tenants? Get started with our Definitive Guide to Tenant Communications, and find out how superior tenant service and attention to developing tenant relationships can ultimately boost your bottom line.