Operations Performance Management | Building Engines
Building Engines Blog | Operations Performance Management
So, you’re dedicated to tracking and quantifying your team’s performance. Congratulations, you’ve made it to level 2! Next challenge: deciding what that means, aka what you need to measure. Here are the four places you need to look (and people you need to involve) for data before setting your KPIs.
Safely, efficiently, and profitably managing the facility operations of a medical office building is a challenge. As the service expectations of medical office tenants continue to evolve, property and facility managers must be prepared to evolve as well.
Let me start off by saying that I think the Kingsley Survey is an incredibly important tool for owners and manager to asses tenant satisfaction. It’s the holy grail of tenant surveys. And it’s great for just that – taking a look back at the year and giving an overall assessment. But humor me for a minute as I point out a few ways I think it falls short, why it should be one piece of a comprehensive performance management strategy, and why I want to challenge you and your team track tenant satisfaction day-to day in your building(s).
Customer surveys can also work in the building management industry, and give managers valuable insight into long-term solutions that can greatly improve relationships with tenants.
Total Service Delivery closes the service loop and definitively answers the important operational question: Is our service meeting internal and tenant expectations?
Building Engines announced its plan to release its Operations Performance Management (OPM) system at BOMA’s Every Building Conference & Expo in line with the events theme of “achieving high performance through innovation.”
Without increasing staffing levels, Lillibridge was able to achieve and demonstrate a 73% improvement in documented service delivery in their initial pilot test location. This is the story of how Building Engines worked with Lillibridge to document and prove a commitment to service excellence.
Another type of relationship is with your vendors. Making sure your vendor is top of the line is the first step in your blossoming relationship that cannot be overlooked. In these rapports, mystery loses its allure. According to a Buildings magazine article, Vet Your Vendors: Screening Steps to Ensure Your Vendor Is Top Notch, “more than 80 percent of companies conduct formal background checks on their full-time employees, but less than 20 percent do any type of screening of their vendors, supplies, and contractors.”
Who doesn’t love the jaw-inspiring yearly spectacle that is Shark Week? Ok, people on vacation at the beach. Still, seeing these powerful beasts dominate the food chain and strut their stuff (even without legs!) not only teaches us to never try to resemble a seal but also offers a few helpful tips for commercial real estate professionals. Here’s how watching Shark Week might have ingrained some subliminal property management knowledge into your mammal brain.
The Building Engines Sales and Marketing team represented the company at this year’s international BOMA Exhibition and Conference in Seattle. The response to Operations Performance Management and the upcoming Tenant Satisfaction overlay was tremendous with over 200 companies expressing interest and coming by the booth for a demonstration (or perhaps just candy).
If you are using a traditional work order system (or no system at all), you aren’t positioning yourself to perform at the level your tenants expect and demand. Watch now to see how Building Engines has moved beyond traditional work order systems to the next generation of software that enables you to perform, not just work.
Going to the BOMA Show this year? Building Engines is excited to be part of BOMA’s 2012 Every Building Conference & Expo in Seattle, WA on June 24-26. See our special offer!
L’Oréal’s “because I’m worth it” is pretty unlikely to impress management, building owners and tenants. Owners and investors are becoming more data-driven. Tenants are brokers are raising their expectations. As a result, property managers need to get on their numbers game – quantifying their performance and measuring productivity. So how do you not only run an efficient building and reduce expenses but also prove that you are doing both successfully?
In other industries, we’re seeing a gradually adoption model of real-time reporting, but as our recent webinar panelist Aurel Brudan describes, “it’s pretty much a tidal wave that will catch up with everyone.” If real-time performance measurement is a tidal wave, then call Operations Performance Management your surf board. Hang 10 (OK just 5…) with our top resources for linking measurement to insight, accountability and operational improvement.