Metrics | Building Engines
Building Engines Blog | Metrics
So, you’re dedicated to tracking and quantifying your team’s performance. Congratulations, you’ve made it to level 2! Next challenge: deciding what that means, aka what you need to measure. Here are the four places you need to look (and people you need to involve) for data before setting your KPIs.
When it comes to deciding if your organization is a good fit for a Property and Tenant Management System, it’s less about size and more about your business goals. The first step is asking yourself what you are looking to achieve beyond streamlining your work orders.
Building owners need to be mindful of their impact on local watersheds and, in some cases, may be required to take extra steps to protect wildlife.
What’s the top (and most underutilized) tool for servicing tenants? The answer’s right in front of your face! A professional website for your property is a critical element for a business that hinges on tenant retention and attraction. Your current and prospective tenants operate in an online world. Is your website presence helping you attract, retain, service and communicate with them?
While many of us use our mobile devices to stay upstream of the latest viral news and videos, the idea of mobility itself is becoming a viral concept. With the latest technology that mobile providers and mobile engineers are now bringing to the table, or perhaps tablet, the definition of “empowered” is being redefined for workers on the move. Standard mobility is not without its limitations however. In order to create true unity between a mobile device and an organization’s workflow, the technology must support it – at all times. The key? Seamless data synchronization.
Building Engines announced its plan to release its Operations Performance Management (OPM) system at BOMA’s Every Building Conference & Expo in line with the events theme of “achieving high performance through innovation.”
Without increasing staffing levels, Lillibridge was able to achieve and demonstrate a 73% improvement in documented service delivery in their initial pilot test location. This is the story of how Building Engines worked with Lillibridge to document and prove a commitment to service excellence.
Who doesn’t love the jaw-inspiring yearly spectacle that is Shark Week? Ok, people on vacation at the beach. Still, seeing these powerful beasts dominate the food chain and strut their stuff (even without legs!) not only teaches us to never try to resemble a seal but also offers a few helpful tips for commercial real estate professionals. Here’s how watching Shark Week might have ingrained some subliminal property management knowledge into your mammal brain.
Building Engines today launched “Tenant Satisfaction” – a next generation analytical tool extension of itsOperations Performance Management (OPM) program. This outreach component extends Building Engines’ comprehensive building Operations Performance Management value model, timing service provision with a tenant service quality assessment to assure accuracy and enhance responsiveness.
If you are using a traditional work order system (or no system at all), you aren’t positioning yourself to perform at the level your tenants expect and demand. Watch now to see how Building Engines has moved beyond traditional work order systems to the next generation of software that enables you to perform, not just work.
L’Oréal’s “because I’m worth it” is pretty unlikely to impress management, building owners and tenants. Owners and investors are becoming more data-driven. Tenants are brokers are raising their expectations. As a result, property managers need to get on their numbers game – quantifying their performance and measuring productivity. So how do you not only run an efficient building and reduce expenses but also prove that you are doing both successfully?
In other industries, we’re seeing a gradually adoption model of real-time reporting, but as our recent webinar panelist Aurel Brudan describes, “it’s pretty much a tidal wave that will catch up with everyone.” If real-time performance measurement is a tidal wave, then call Operations Performance Management your surf board. Hang 10 (OK just 5…) with our top resources for linking measurement to insight, accountability and operational improvement.
In this complimentary webinar, learn how Operations Performance Management will clarify your business objectives, focus your employees on the activities that matter, and have tenants singing your praises.
In order for a response time report to be truly representative of what is happening in the field, the engineer overseeing the work order needs to be updating it in close proximity to their actions. Unfortunately, teleportation still hasn’t been invented [NASA, what have you been up too??] and in the real world, property managers frequently bear witness to a complex work order progressing from new to complete in a matter of minutes. This should raise a flag redder than Turkey’s.
It’s a new year and new you – with the same needs to enhance operations and customer service. As we shelf 2011 and delve into 2012, here’s a look back at our most popular educational content and resources from the past year.