Property Management Incidents You NEVER Want to See, and How to Avoid Them

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Tell me if you’ve had a morning like this…

My morning was going great. I just sat down in the management office of my building with a nice cup of coffee, just the way I like it, from my favorite coffee shop. Traffic was light coming in, with no horn honking or accidents to delay me. (I chalk that up as a win!)

But just as I was getting ready to tackle the day with a smile, I get an unexpected surprise. And let me tell you, it wasn’t the good kind.

Apparently a tenant employee had an unfortunate slip and fall in the main lobby and emergency services were called. But it wasn’t today. Nope. It seems it happened a few days prior, and I’m just hearing about it now. Great.

People are looking at me for answers, but I have none. The incident wasn’t properly reported, and now we may be liable. Why did I get up this morning?

My anxiety starts to set in as I read an email from the injured tenant employee’s lawyer. It says that they are filing a complaint and wants compensation for injuries. I start to go through old incident reports hoping to find some answers, and all I can piece together is a bigger nightmare when I find:

5 Property Management Incidents You Never Want to See:

  1. An incomplete incident report filled out by Moe, Larry, or Curly; your engineers on the job.
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  2. A missing incident report that you were looking for a while back, and when you look to your team for answers, they’re like:
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  3. An incident report with the correct date, folded into a bad attempt at origami. Not completed.
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  4. A loose sticky note stating that emergency responders were called to the scene of an incident, but there is no official record in any of the incident reports.
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  5. A report claiming full responsibility for an incident, meaning you have an impending lawsuit on your hands.
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When you work without the right tools and processes, incidents like these are bound to happen. Don’t let the unexpected ruin your morning, and manage risk now.

A Risk Management Best Practice Tool

With incident tracking from Building Engines Property Management platform and BE-Mobile you can:

  • Capture critical details, dates, location, and contacts
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  • Select from common incident types to save time
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  • Track incident status from data gathering through resolution
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  • Record police and emergency services information
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  • Track insurance carrier notifications
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  • Set escalation workflows for incidents requiring review from supervisors and outside Insurance Consultants
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Want to learn more, or have a question? Let us know!