Office rental rates are falling so lock in your tenants for the long term by sitting down at the table and negotiating lower rates now. Nationwide, effective office rents fell almost 9.0% in the third quarter compared with the same period a year ago. Office tenants returned approximately 20 million square feet of space to […]
Sources of inspiration and insight can come from many places. While we constantly promote our ability to help our clients improve a specific part of their business, such as improving building maintenance and operations processes, we occasionally learn some things from them as well. We recently undertook a large and relatively complex deployment for a […]
The financial and mortgage crisis of 2008 created what we all know as the credit Ice Age. Losses were so severe that the Obama Administration created a $700 billion bailout throwing a financial TARP over the big banks to protect them from a rain of failure. It worked, if only temporarily. Yet the residential real […]
I remember my first day of college well. I was 18 years old and wet behind the ears but I was eager to learn the skill sets necessary to succeed in the “real world.” On my first day of orientation, after getting a roommate and a dorm room, I was instructed to go over to […]
As Building Engines has experienced tremendous growth over the past several years, my personal areas of management, responsibility, and associated tasks have grown along with it. Like many of the clients I speak with, I struggle with the challenge of managing my ever-increasing workload. The common conversation I have with myself is “how do I […]
We recently held a webinar on social media and how it is revolutionizing the way that every industry is communicating their message – internally and externally. After the webinar we solicited comments and suggestions from a few of the attendees. A management level attendee asked the following: “I’ve been trying to block employees from using […]
The food of survival for the commercial real estate industry in a starving economy is strong return on investment on your staffing decisions, your purchasing decisions and your resource investments.
Everyone, no matter what their rank or position in life, has had experiences with customer service. Our consumer-driven culture guarantees that on a near daily basis we are in the position of being a customer, and are placed at the mercy of our service providers. Though we might not realize, these encounters have made each […]
Synergy is a term used to describe a situation in which different entities cooperate advantageously – resulting in an improved final outcome. Simply put, it means that the whole is greater than the sum of the individual parts. Opportunities to achieve synergy are presented every day and in all walks of life. People and businesses […]
It has clearly been a difficult economic year for most people and businesses. The bad news has been continuous and every time there seems to be a sign that we may have turned the corner, another shoe drops. The real estate industry, including real estate owners and managers, has certanly not been immune from all […]
Our new tenant satisfaction module introduces a brand new module option for managing tenant satisfaction. This module supports the workflow of proactively reaching out to tenants to gather feedback about request follow up, work completion or any other tenant concerns. This module is available to users of our New Work Order and Preventive Maintenance modules.For […]
Earlier this year, we promoted the concept that the difficulties brought on by the economic crisis created an opportunity for all of us to re-examine our business practices and to focus on the activities that would help us through these times and position us as stronger, more competitive companies when we emerged. We specifically addressed […]
In last Thursday’s blog, we gave you a test: Go to Google and see how your building’s brand stacks up. We also gave you an example of the messages delivered by the world’s top traffic driver, the web. The results weren’t so good for the building, despite it being a well known class A office […]
With vacancy rates soaring and property values plummeting, costs have gone up while revenue has gone down. That has made for a tumultuous year in the commercial real estate market and many believe it’s not even close to being over for the commercial real estate industry.
“We basically have nothing to sell but the service of our people. Customer service is our top priority ahead of growth, profitability, or selling the next piece of business because putting customer service first will make us the best and the other things will follow.” – Bob Sulentic, President and CEO, Trammell Crow Company In […]