The food of survival for the commercial real estate industry in a starving economy is strong return on investment on your staffing decisions, your purchasing decisions and your resource investments.
Everyone, no matter what their rank or position in life, has had experiences with customer service. Our consumer-driven culture guarantees that on a near daily basis we are in the position of being a customer, and are placed at the mercy of our service providers. Though we might not realize, these encounters have made each […]
Synergy is a term used to describe a situation in which different entities cooperate advantageously – resulting in an improved final outcome. Simply put, it means that the whole is greater than the sum of the individual parts. Opportunities to achieve synergy are presented every day and in all walks of life. People and businesses […]
It has clearly been a difficult economic year for most people and businesses. The bad news has been continuous and every time there seems to be a sign that we may have turned the corner, another shoe drops. The real estate industry, including real estate owners and managers, has certanly not been immune from all […]
Our new tenant satisfaction module introduces a brand new module option for managing tenant satisfaction. This module supports the workflow of proactively reaching out to tenants to gather feedback about request follow up, work completion or any other tenant concerns. This module is available to users of our New Work Order and Preventive Maintenance modules.For […]
Earlier this year, we promoted the concept that the difficulties brought on by the economic crisis created an opportunity for all of us to re-examine our business practices and to focus on the activities that would help us through these times and position us as stronger, more competitive companies when we emerged. We specifically addressed […]
In last Thursday’s blog, we gave you a test: Go to Google and see how your building’s brand stacks up. We also gave you an example of the messages delivered by the world’s top traffic driver, the web. The results weren’t so good for the building, despite it being a well known class A office […]
With vacancy rates soaring and property values plummeting, costs have gone up while revenue has gone down. That has made for a tumultuous year in the commercial real estate market and many believe it’s not even close to being over for the commercial real estate industry.
“We basically have nothing to sell but the service of our people. Customer service is our top priority ahead of growth, profitability, or selling the next piece of business because putting customer service first will make us the best and the other things will follow.” – Bob Sulentic, President and CEO, Trammell Crow Company In […]
Why are companies like Related Companies moving rapidly to adopt Web-Based Building Operations (WBOM) systems. Simple! Having a WBOM improves upon four key aspects of any building or facilities operations organization: tenant retention & acq
As the economy plummets, the shift of power from landlord to the tenant is almost audible. Like Ross Perot’s “great sucking sound,” the leverage shift from landlord to tenant landed with a tremendous thud in 2008 and will continue to roll downhill throughout 2009. As companies go out of business, reduce staff and look to […]