Service | Building Engines
Building Engines Blog | Tenant Relations | Service
Customer service skills are an essential part of property management. They’re what makes a “satisfactory” service experience an extraordinary one. And in a market where office space and amenities are somewhat commonplace, you need to do everything you can to stand out. So, what can you do to improve your customer service skills, and in […]
Shared office spaces, or co-sharing offices, are all the rage these days. We’ve known for a while that coffee shops like Starbucks are a big hit with bootstrapping startups, but the rise of companies like Regus, Boston-based Workbar, and the a recent report that WeWork, an office rental company, is being valued at $16 […]
As a property manager, or building engineer, have you ever found yourself in a situation where you were stuck face-to-face with an upset tenant? You know the position. The tenant is upset about the space’s heating unit not switching off soon enough (justifiable – no one likes to be hot), the same lightbulb keeps blowing […]
In my sales training, I’ve learned how to handle common concerns: Fear of Change. Competition. Cost. But there’s one ‘concern’ from my commercial office audience that I have a hard time with and it’s to the tune of: “we don’t want to give our tenants online access because we value our face-to-face interactions and phone […]
We recently performed a benchmark survey asking property managers, owners, and their teams a series of questions about how they manage tenant relationships. The full Tenant Relationship Management (TRM) benchmark survey report is here, but we couldn’t help but comment on some interesting feedback on how changing workplace demographics may be influencing tenant needs. Sounds […]
Test your current program and discover how your service delivery compares, with the quiz shown below! Building Engines is the Leader in Service Delivery Management We are the only provider to offer ALL of these tenant service tools in a single platform: Free property websites (single-login access to all tenant services) A dedicated Mobile App […]
If you ask property management professionals whether they have a service delivery program, the answer is invariably something along the lines of “of course we do.” If you dig a little deeper and ask about the composition of that program, the responses are more varied in terms of detail and consistency. People will often talk […]
Everybody may be working for the weekend, but that doesn’t mean that they want to be working during the weekend. For many property managers, that means constantly looking for ways to improve their team’s (and their own) overall productivity. And with only so many hours during the day to complete work orders, preventive maintenance tasks, […]
We talk a lot about improving tenant service delivery. But what we haven’t really discussed, or even mentioned, is self-improvement in property management. Aiming for the moon, and hitting a star type of stuff. And no, I’m not talking about a New Year’s resolution to hit the gym, or a promise to read a certain […]
The holiday season and end of the year is upon us, and that means a jam packed schedule filled with end-of-year deadlines, meetings, and planning for 2016. (Building Engines can help!) That being said, it is also important to take some time to enjoy ‘the most wonderful time of year’ with your tenants, and colleagues. […]
Making decisions can be a nerve-wracking experience for any property manager. The constant pressure to meet (and exceed) tenant expectations, while also addressing the requirements of property executives can be a lot to handle. So why do some property managers almost always ‘wing it’ when it comes to making critical decisions? Some might answer that […]
Your tenants demand, and deserve the best, and it is up to you to make sure that your team is delivering. Unfortunately there are certain realities that can make that job difficult, including the need to cut costs, reduce workloads, and back up your actions with data. So how can you, the property manager, possibly […]
I’m always embarrassed when our marketing folks ask me to pen something on CRE best practices – largely because I’ve only spent a few years in CRE (way too many in B2B technology) and so, inevitably, I plagiarize the comments and thoughts of some of the clients and prospects I’ve met with recently.
Have you felt it? That buzz sweeping through CRE? Tech, tech, TECH! Everywhere I turn, I see articles like CRE Tech Trends for 2015; events like CRE // Tech Intersect, DisruptCRE and Realcomm (dedicated solely to emerging and established technologies); and new resources for CRE tech News.
It’s a pretty safe bet that every company, regardless of what they sell, makes extravagant claims of the customer service they offer. “Best in the business” is a claim we have all heard, or made. “We deliver crappy customer service,” said no salesperson ever!