Tenant Relations

Building Engines Blog | Tenant Relations

Things Tenants Want to Tell You, But Won't

Things Tenants Want to Tell You, But Won’t

From my early teens, through college and for the first stage of my professional career, I worked primarily in the hospitality industry. Restaurants, bars, and hotels. – Ok, I may have actually spent more time in bars than working in them, but those are stories for another day. The hospitality industry is a terrific training […]

How Coffee Will Make You Rethink Retail Risk Management

How Coffee Will Make You Rethink Retail Risk Management

For a while, shortly before I started working in commercial real estate technology, I brewed a lot. That is not a typo, though I understand the assumption that I might have “brood” before I started working in the exciting, ever changing CRE Tech space. No, prior to that, I worked as a manager for a […]

Why Going Green Isn’t an Amenity in CRE

Why Going Green Isn’t an Amenity in CRE

“Going green,” also referred to as “being sustainable,” “eco-friendly,” and “future-friendly” isn’t an amenity in commercial real estate (CRE) anymore. It is a necessity, for both CRE organizations and for their tenants. In fact, “61% of corporate leaders believe that sustainability leads to market differentiation and improved financial performance,” according to a comprehensive 2011 report […]

CONTENT SURVEY: What Can We Do Better?

CONTENT SURVEY: What Can We Do Better?

Take the Building Beat Content Survey In case you didn’t know, or it wasn’t quite obvious, I’ll just say it. We’re glad you’re here. Building Beat was created a little over seven years ago (Wow!) to deliver unique, and insightful content for individuals and teams working within commercial real estate (CRE) property management and operations. […]

CRE Customer Service Lessons from Savannah

CRE Customer Service Lessons from Savannah

For all today’s trendy talk about “authentic” travel experiences—staying off the beaten path, seeing the grittier side of cities, eating where the locals eat, etc.—sometimes it’s fun to embrace being just being an authentic tourist. That’s what I did a couple of weeks back on a weekend getaway with my wife* to one of our […]

13 Reasons Property Management Software is Essential to Modern Operations

13 Reasons Property Management Software is Essential to Modern Operations

A while back we wrote a post covering ‘7 Reasons Why I Need Property Management Software,’ covering the emerging acceptance of technology in the commercial real estate (CRE) industry. Since then, the CRE Tech space has continued to grow. In 2015 alone, CRE Tech startups raised over $1.7 billion, according to venture capital researcher CB […]

The Rise of the Office Worker: The Increasing Importance of Tenant Relationship Management

The Rise of the Office Worker: The Increasing Importance of Tenant Relationship Management

Are you an office worker? If so, you spend half of your waking weekdays in an environment over which you have little influence or control – your office building. You aren’t alone. Office workers fit into 76 differing occupations and account for one-fifth of the US workforce, or thirty million people of a total one-hundred […]

Benchmark Survey Report: Tenant Relationship Management

Benchmark Survey Report: Tenant Relationship Management

How well do commercial real estate (CRE) professionals understand their tenants, and how do they manage their relationships?   Building Engines surveyed over 300 CRE professionals within a wide range of industry segments; including commercial office, medical office, industrial, retail, and others; to find out. We broke down and analyzed the data, and compiled our […]

Are YOU a Customer Service PRO?

Are YOU a Customer Service PRO?

Customer service skills are an essential part of property management. They’re what makes a “satisfactory” service experience an extraordinary one. And in a market where office space and amenities are somewhat commonplace, you need to do everything you can to stand out. So, what can you do to improve your customer service skills, and in […]

Are Shared Office Spaces Really Worth It?

Are Shared Office Spaces Really Worth It?

  Shared office spaces, or co-sharing offices, are all the rage these days. We’ve known for a while that coffee shops like Starbucks are a big hit with bootstrapping startups, but the rise of companies like Regus, Boston-based Workbar, and the a recent report that WeWork, an office rental company, is being valued at $16 […]

How to Handle Negative Tenant Feedback like a Boss

How to Handle Negative Tenant Feedback like a Boss

As a property manager, or building engineer, have you ever found yourself in a situation where you were stuck face-to-face with an upset tenant? You know the position. The tenant is upset about the space’s heating unit not switching off soon enough (justifiable – no one likes to be hot), the same lightbulb keeps blowing […]

Your Tenants Want This.

Your Tenants Want This.

In my sales training, I’ve learned how to handle common concerns: Fear of Change. Competition. Cost. But there’s one ‘concern’ from my commercial office audience that I have a hard time with and it’s to the tune of: “we don’t want to give our tenants online access because we value our face-to-face interactions and phone […]

How Much Do Your Tenants Value Building Resources?

How Much Do Your Tenants Value Building Resources?

We recently performed a benchmark survey asking property managers, owners, and their teams a series of questions about how they manage tenant relationships. The full Tenant Relationship Management (TRM) benchmark survey report is here, but we couldn’t help but comment on some interesting feedback on how changing workplace demographics may be influencing tenant needs. Sounds […]

Do Your Tenant Service Skills Make the Grade?

Do Your Tenant Service Skills Make the Grade?

Test your current program and discover how your service delivery compares, with the quiz shown below!   Building Engines is the Leader in Service Delivery Management We are the only provider to offer ALL of these tenant service tools in a single platform: Free property websites (single-login access to all tenant services) A dedicated Mobile App […]