Building Engines Blog | Tenant Relations
I am particularly interested in the new climate bill that is before the US Senate. It’s called the “Clean Energy Jobs and American Power Act” – which is a mouthful, even from a bunch of American politicians. Before I’d finished reading the title of the Act, I knew someone had flipped the dial to the […]
Americans love “The Office” with Steve Carell – a quirky, strife and breath sitcom about working in an office environment for an aptly named company called Dunder Mifflin. The plot originally centered on an office that faces closure when the company decides to downsize its branches. Now there’s a funny scenario for you. I personally […]
“If you know what women want, you can rule!” says Bette Midler in the film “What Women Want” and Mel Gibson (Nick Marshall) proceeds to prove her right when he suddenly can hear everything that every woman he meets is thinking. We should be so lucky. Imagine now that you could hear everything that your […]
Sources of inspiration and insight can come from many places. While we constantly promote our ability to help our clients improve a specific part of their business, such as improving building maintenance and operations processes, we occasionally learn some things from them as well. We recently undertook a large and relatively complex deployment for a […]
The financial and mortgage crisis of 2008 created what we all know as the credit Ice Age. Losses were so severe that the Obama Administration created a $700 billion bailout throwing a financial TARP over the big banks to protect them from a rain of failure. It worked, if only temporarily. Yet the residential real […]
I remember my first day of college well. I was 18 years old and wet behind the ears but I was eager to learn the skill sets necessary to succeed in the “real world.” On my first day of orientation, after getting a roommate and a dorm room, I was instructed to go over to […]
We recently held a webinar on social media and how it is revolutionizing the way that every industry is communicating their message – internally and externally. After the webinar we solicited comments and suggestions from a few of the attendees. A management level attendee asked the following: “I’ve been trying to block employees from using […]
The food of survival for the commercial real estate industry in a starving economy is strong return on investment on your staffing decisions, your purchasing decisions and your resource investments.
Everyone, no matter what their rank or position in life, has had experiences with customer service. Our consumer-driven culture guarantees that on a near daily basis we are in the position of being a customer, and are placed at the mercy of our service providers. Though we might not realize, these encounters have made each […]
In last Thursday’s blog, we gave you a test: Go to Google and see how your building’s brand stacks up. We also gave you an example of the messages delivered by the world’s top traffic driver, the web. The results weren’t so good for the building, despite it being a well known class A office […]
With vacancy rates soaring and property values plummeting, costs have gone up while revenue has gone down. That has made for a tumultuous year in the commercial real estate market and many believe it’s not even close to being over for the commercial real estate industry.
“We basically have nothing to sell but the service of our people. Customer service is our top priority ahead of growth, profitability, or selling the next piece of business because putting customer service first will make us the best and the other things will follow.” – Bob Sulentic, President and CEO, Trammell Crow Company In […]
Why are companies like Related Companies moving rapidly to adopt Web-Based Building Operations (WBOM) systems. Simple! Having a WBOM improves upon four key aspects of any building or facilities operations organization: tenant retention & acq
As the economy plummets, the shift of power from landlord to the tenant is almost audible. Like Ross Perot’s “great sucking sound,” the leverage shift from landlord to tenant landed with a tremendous thud in 2008 and will continue to roll downhill throughout 2009. As companies go out of business, reduce staff and look to […]