Building Engines Blog | Tenant Relations | Communications
Shared office spaces, or co-sharing offices, are all the rage these days. We’ve known for a while that coffee shops like Starbucks are a big hit with bootstrapping startups, but the rise of companies like Regus, Boston-based Workbar, and the a recent report that WeWork, an office rental company, is being valued at $16 […]
As a property manager, or building engineer, have you ever found yourself in a situation where you were stuck face-to-face with an upset tenant? You know the position. The tenant is upset about the space’s heating unit not switching off soon enough (justifiable – no one likes to be hot), the same lightbulb keeps blowing […]
In my sales training, I’ve learned how to handle common concerns: Fear of Change. Competition. Cost. But there’s one ‘concern’ from my commercial office audience that I have a hard time with and it’s to the tune of: “we don’t want to give our tenants online access because we value our face-to-face interactions and phone […]
We recently performed a benchmark survey asking property managers, owners, and their teams a series of questions about how they manage tenant relationships. The full Tenant Relationship Management (TRM) benchmark survey report is here, but we couldn’t help but comment on some interesting feedback on how changing workplace demographics may be influencing tenant needs. Sounds […]
Test your current program and discover how your service delivery compares, with the quiz shown below! Building Engines is the Leader in Service Delivery Management We are the only provider to offer ALL of these tenant service tools in a single platform: Free property websites (single-login access to all tenant services) A dedicated Mobile App […]
If you ask property management professionals whether they have a service delivery program, the answer is invariably something along the lines of “of course we do.” If you dig a little deeper and ask about the composition of that program, the responses are more varied in terms of detail and consistency. People will often talk […]
Everybody may be working for the weekend, but that doesn’t mean that they want to be working during the weekend. For many property managers, that means constantly looking for ways to improve their team’s (and their own) overall productivity. And with only so many hours during the day to complete work orders, preventive maintenance tasks, […]
Just a short time ago, we participated in a group chat on Twitter covering the broad topic of “CRE, mobile apps, and the future” (#CRETechChat for those who are curious) featuring Scott Sidman, SVP at Building Engines; Mariel Ebrahimi, Co-Founder/CEO of DisruptCRE; Earnest Sweat, startup advisor and PM at Bank of America; and Ryan Dennis, […]
We talk a lot about improving tenant service delivery. But what we haven’t really discussed, or even mentioned, is self-improvement in property management. Aiming for the moon, and hitting a star type of stuff. And no, I’m not talking about a New Year’s resolution to hit the gym, or a promise to read a certain […]
You may think you are already familiar with Property Management Software. You know, that “system that does work orders and PM.” But as we head into the New Year, I challenge you to stop using the phrase “Work Order System.” That means no more, “Yeah, we have a work order system.” Or telling your tenants […]
The holiday season and end of the year is upon us, and that means a jam packed schedule filled with end-of-year deadlines, meetings, and planning for 2016. (Building Engines can help!) That being said, it is also important to take some time to enjoy ‘the most wonderful time of year’ with your tenants, and colleagues. […]
Making decisions can be a nerve-wracking experience for any property manager. The constant pressure to meet (and exceed) tenant expectations, while also addressing the requirements of property executives can be a lot to handle. So why do some property managers almost always ‘wing it’ when it comes to making critical decisions? Some might answer that […]
Even if you don’t ordinarily pay much attention to stock market news, you’d be hard pressed to have avoided it this week. And if you’re like me and have family members (read: mothers and work-age children) who depend on you for guidance, or turn to you in fear or to vent, then you’ve probably had […]
I’m always embarrassed when our marketing folks ask me to pen something on CRE best practices – largely because I’ve only spent a few years in CRE (way too many in B2B technology) and so, inevitably, I plagiarize the comments and thoughts of some of the clients and prospects I’ve met with recently.
Property management companies everywhere are turning to social media in efforts to promote their product and connect with their customers in an informative and engaging way. Facebook, LinkedIn, Twitter, Instagram or any of the other social media channels available, if used right, can become a competitive advantage for a business.