Tenant Relations

Building Engines Blog | Tenant Relations

The Future of the Tenant Experience is Conversational

The Future of the Tenant Experience is Conversational

Last week, CRE Tech and MIT put on a fantastic meet-up event in Boston. For anyone who has been to enough of these, it was easy to tell the tone of discussion about technology in the CRE industry is a lot more sophisticated than it was even a couple of years ago. One of the […]

98% Customer Satisfaction Rating Across 30M+ Square Feet: The Highwoods Story

98% Customer Satisfaction Rating Across 30M+ Square Feet: The Highwoods Story

Highwoods Properties, Building Engines Client Spotlight Series Transcription “My name is Catherine Bradshaw. I’m the manager of customers service at Highwoods Properties. Highwoods Properties’ corporate office is located in Raleigh, North Carolina. We manage over 250 properties all throughout the Southeast in just over 30 million square feet. Our focus is commercial real estate and […]

Smiling Mature Man In Front Of Laptop Using Cellphone

We Need to Change the Way we Measure Tenant Sentiment

As someone who’s been involved in customer loyalty research for over 15 years—including 12 in commercial real estate, the past 2 of these at Building Engines—I can say without equivocation that the field has changed. A lot. The first customer research project I worked on was a telephone survey. (And yes, believe it or not, […]

Takeaways from CRE Tech Talks Episode #17: The Evolving Role of the Property Manager

Takeaways from CRE Tech Talks Episode #17: The Evolving Role of the Property Manager

The latest episode of CRE Tech Talks featured Becky Hanner, Founder of Commercial Asset Services. Listen to the full podcast. 1. Building owners and property managers play a new role It’s more important than ever for CRE property managers and owners to help their tenants attract and retain talent. Tenants used to be concerned about an […]

Never Let a Dollar Slip Through the Cracks

Never Let a Dollar Slip Through the Cracks

New Features to Help You Increase Revenue When I joined Building Engines a few months back I was impressed with the company’s broad initiatives. Today I’d like to share some of our newest innovations that will help you to build a better P&L for you and your owner. As my colleague Scott Sidman mentioned a […]

Half of CRE Property Managers Get This Wrong About Tenant Sat...

Half of CRE Property Managers Get This Wrong About Tenant Sat…

50% of CRE Property Management Professionals say their primary method for measuring tenant satisfaction is “informal tenant meetings,” according to an industry benchmark survey conducted by Building Engines.   You can download a copy of that study here.   Put another way, this research means half of property managers in Commercial Real Estate rely on […]

Stop Dreading Tenant Meetings (Here's How)

Stop Dreading Tenant Meetings (Here’s How)

Imagine this. You’re about to meet with one of your commercial tenants. They’ve been with you for a while now, and through ups and downs you’ve been generally confident in their level of satisfaction. Sure, there were occasional problems with service request performance you were aware of, and they’ve had a couple of issues related […]

Building Engines kicks off CRE Executive Roundtable Series with events in New York and Atlanta

Building Engines kicks off CRE Executive Roundtable Series with events in New York and Atlanta

Building Engines recently launched a brand-new event series, “Zeroed In” designed to bring commercial real estate leaders together over dinner to discuss a single relevant issue impacting their organizations. Tenant engagement, a top concern for CRE firms, was the topic du jour for the first of these dinners in New York and Atlanta. Here’s who […]

How to Emerge as the Ultimate Property Management Thought Leader

How to Emerge as the Ultimate Property Management Thought Leader

If you haven’t heard by now, finding a commercial property management thought leader online is pretty much a crapshoot. You just won’t find many out there. But rather than continue to wonder where all these great, forward-thinking CRE professionals are, I thought I’d take a stab at providing a resource for getting started. You can think […]

Introducing the 2016 Property Hero Awards

Introducing the 2016 Property Hero Awards

Last year’s premiere commercial real estate awards event, “Maintenance Hero,” is back and bigger than ever for 2016, with a new name: the Property Hero Awards! The Property Hero Awards recognize the unsung heroes of property management in both Maintenance and Management, commending them for the passion, professionalism, and progressive-thinking that is helping to positively […]

Hey Hip New Real Estate Project: Your Name Is…MUD?

Hey Hip New Real Estate Project: Your Name Is…MUD?

The more Building Engines grows, the more mixed-use properties roll onto our platform. This is taking many forms, from medium-sized office buildings in the midst of lifestyle shopping centers to massive complexes well over a million square feet. The trend is well past infancy, but the term “mixed-use development” has stuck—and this bothers me. I […]

5 Exciting Ideas for Throwing the Best Property Event Possible

5 Exciting Ideas for Throwing the Best Property Event Possible

Tenant relationship management is about much more than just making sure tenants get the services they expect, delivered in a fast, efficient, and courteous manner. It’s about building strong, long-lasting relationships! And one of the easiest ways to build stronger tenant relationships is to create additional opportunities for your property team to get to know […]

What's Your CRE Horror Story?

What’s Your CRE Horror Story?

If you’re in property management, you’re all too familiar with the bone-chilling horrors of outlandish tenant requests, nightmarish equipment failures, and unnerving incidents. Maybe your building is even haunted! We’d like to know how you manage these spooky risk management scenarios! Take our quick Halloween Mini-Survey and share your own CRE horror story, and you’ll […]

Could You Be a CRE VIP Without Even Knowing It?

Could You Be a CRE VIP Without Even Knowing It?

As a person with a 2.5-cup-per-day coffee problem habit consumption pattern, I tend to watch for opportunities to get a free caffeine fix. Thanks to participation in a certain Seattle-based company’s loyalty program, these chances come around fairly frequently. For this I am grateful. But a few months ago I fell victim to a dreadful […]

Do You Recognize the Warning Signs of a Dissatisfied Tenant?

Do You Recognize the Warning Signs of a Dissatisfied Tenant?

Customer service can be a tricky thing, especially in CRE property management. You know you want to deliver the best, but you rarely know how well you’re doing – at least, unless you are (or are perceived to be) way off target. There isn’t a whole lot of middle ground. Yet, there is a way […]