Visibility into Operations
Building Engines Blog | Operations & Management | Visibility into Operations
Building management software help commercial real estate firms improve communication, which is an essential part of managing productive teams.
Customer surveys can also work in the building management industry, and give managers valuable insight into long-term solutions that can greatly improve relationships with tenants.
Building owners need to be mindful of their impact on local watersheds and, in some cases, may be required to take extra steps to protect wildlife.
The general wear and tear on a building can create some unsafe working conditions. Electrical wiring may become frayed or damaged, increasing the risk of a fire, or walkways may become pitted and rough, boosting the chance of a visitor tripping and being injured. These issues needs to be dealt with for effective building management, but sometimes the construction process can create difficulties… and sometimes cursing… for tenants.
Commerce Real Estate Solutions today announced the selection of Building Engines to replace a legacy system throughout their entire portfolio. The organization, which manages over four million square feet of commercial, retail and industrial property and is among the top commercial real estate brokerage firms in the Inter-mountain and Pacific Northwest region, wanted to significantly upgrade the level of functionality, reliability and service provided by their current operations management provider.
Mobile property management is a new business reality. Real estate operations that provide property managers and field personnel with mobile access to applications and data are more productive, deliver better customer service, are better informed, and can respond more nimbly to changes in their operating environment.
Total Service Delivery closes the service loop and definitively answers the important operational question: Is our service meeting internal and tenant expectations?
Building Engines announced its plan to release its Operations Performance Management (OPM) system at BOMA’s Every Building Conference & Expo in line with the events theme of “achieving high performance through innovation.”
Without increasing staffing levels, Lillibridge was able to achieve and demonstrate a 73% improvement in documented service delivery in their initial pilot test location. This is the story of how Building Engines worked with Lillibridge to document and prove a commitment to service excellence.
Another type of relationship is with your vendors. Making sure your vendor is top of the line is the first step in your blossoming relationship that cannot be overlooked. In these rapports, mystery loses its allure. According to a Buildings magazine article, Vet Your Vendors: Screening Steps to Ensure Your Vendor Is Top Notch, “more than 80 percent of companies conduct formal background checks on their full-time employees, but less than 20 percent do any type of screening of their vendors, supplies, and contractors.”
The driving force behind our Operations Performance Management functionality is creating and presenting data that works for you, not against you. Our latest extension of this feature, closes the service loop and definitively answers the important operational question: Is our service meeting internal and tenant expectations.
Building Engines today launched “Tenant Satisfaction” – a next generation analytical tool extension of itsOperations Performance Management (OPM) program. This outreach component extends Building Engines’ comprehensive building Operations Performance Management value model, timing service provision with a tenant service quality assessment to assure accuracy and enhance responsiveness.
In a society where people’s time is becoming increasingly valuable and hard to procure a portion of, providing key information in a simple manner is number 1 when it comes to reaching (and winning over) your audience. Hopefully you think your product is valuable and your service is excellent – but that doesn’t matter much if the customer disagrees.
We’ve pulled tips from the top companies in service delivery and customer satisfaction to develop three steps to keep your tenants from joining a chorus of “I can’t get no satisfaction.”
The Building Engines Sales and Marketing team represented the company at this year’s international BOMA Exhibition and Conference in Seattle. The response to Operations Performance Management and the upcoming Tenant Satisfaction overlay was tremendous with over 200 companies expressing interest and coming by the booth for a demonstration (or perhaps just candy).
If you are using a traditional work order system (or no system at all), you aren’t positioning yourself to perform at the level your tenants expect and demand. Watch now to see how Building Engines has moved beyond traditional work order systems to the next generation of software that enables you to perform, not just work.