Building Engines Blog | Operations & Management | Building Management
Let me start off by saying that I think the Kingsley Survey is an incredibly important tool for owners and manager to asses tenant satisfaction. It’s the holy grail of tenant surveys. And it’s great for just that – taking a look back at the year and giving an overall assessment. But humor me for a minute as I point out a few ways I think it falls short, why it should be one piece of a comprehensive performance management strategy, and why I want to challenge you and your team track tenant satisfaction day-to day in your building(s).
Luring in tenants to your property in the highly competitive CRE market can be a huge challenge. Tenants need a property that not only meets their physical needs – such as space and location – but also one that provides a comfortable work environment with convenient amenities and green-friendly initiatives.
Have you felt it? That buzz sweeping through CRE? Tech, tech, TECH! Everywhere I turn, I see articles like CRE Tech Trends for 2015; events like CRE // Tech Intersect, DisruptCRE and Realcomm (dedicated solely to emerging and established technologies); and new resources for CRE tech News.
While we’re positive that YOU are not one of companies that just switch off the air conditioning at the end of the season rather than follow correct shut down procedures (gasp!), it’s always good to have a winter preparedness refresh as we head into the drag of cold and snow.
The days of flipping through ads of a phonebook are over. Sending a pamphlet through the mail gets placed in the junk pile without a second thought. If a customer is going to find you, it’s going to be online. And in a highly competitive Commercial Real Estate market, your online image can go a long way. With so many search results available, it takes just seconds to diagnose whether you’ve found what you’re looking for or not.
The Eden Center in Falls Church, VA – which is believed to be the largest Vietnamese commercial center on the East Coast – was once a thriving shopping mall for the Washington area’s estimated 70,000 Vietnamese Americans. Unfortunately, as The Washington Post recently reported, the CRE retail space is now in a state of decay.
Yep, it’s that time of year again. That time when there aren’t enough hours in the day and crunching numbers never seems to end… It’s Budget Season. In case you’re feeling a bit overwhelmed, check out our budget checklist below to make sure you’ll be nailing your targets for the year ahead.
Our latest customer spotlight shines on Kati McCarthy, Senior Vice President of Lillibridge Healthcare Services, Inc. As one of the nation’s leading owners and managers of healthcare real estate, Lillibridge is passionately committed to customer service as exemplified by their “Lillibridge Standard” of delivering value to tenants and investors.
Sometimes I miss important, relevant things I should be aware of. Such is the case with one of our long-time clients, Paradigm Properties. I quite accidentally stumbled upon the fantastic marketing program Paradigm developed for their 101 Tremont Street property today.
Building Engines SVP Scott Sidman recently returned from Realcomm 2014 in Las Vegas where he joined some of the CRE industry’s most visionary and innovative thought leaders to explore the latest technology innovations impacting the real estate landscape.
Do you dread planning your property’s holiday schedule? Coordinating tenant occupancy, staffing needs, and building operations can often be a hassle, involving multiple emails, phone calls and stacks of paper work.
This month’s customer spotlight shines on Inger Jackson of Spectrum | Emery, a CRE services company that leases and manages eight Class A office buildings in Franklin, TN.
By itself, workflows (or lack thereof) won’t really make or break your organization. You can probably even maintain the status quo without them. But they are also the easiest, most tactical thing you can implement in a relatively short timeframe to bring about a big change in the quality of your tenant service delivery program and your team’s efficiency.
We’re excited to announce that Building Engines client Washington Real Estate Investment Trust will be recognized for two of their properties at the 30th annual Local TOBY Awards Celebration in Washington, D.C. on Thursday, June 12.