Building Engines Blog | Operations & Management | Building Management
Everybody may be working for the weekend, but that doesn’t mean that they want to be working during the weekend. For many property managers, that means constantly looking for ways to improve their team’s (and their own) overall productivity. And with only so many hours during the day to complete work orders, preventive maintenance tasks, […]
We talk a lot about improving tenant service delivery. But what we haven’t really discussed, or even mentioned, is self-improvement in property management. Aiming for the moon, and hitting a star type of stuff. And no, I’m not talking about a New Year’s resolution to hit the gym, or a promise to read a certain […]
2015 was certainly an exciting year, highlighted by continued investment in new commercial real estate technology (CRE Tech) firms, as well as B Rounds in a number of companies funded in the previous several years earlier. This seems to indicate continued investor belief in the market’s appetite, and the need for technology products and services […]
You may think you are already familiar with Property Management Software. You know, that “system that does work orders and PM.” But as we head into the New Year, I challenge you to stop using the phrase “Work Order System.” That means no more, “Yeah, we have a work order system.” Or telling your tenants […]
In 2015 we created a LOT of content centered on Property Management, from definitive guides to podcasts, and infographics covering the CRE Tech landscape – all of it designed to help you improve your service delivery, and tenant satisfaction. So it seems only fitting that we share the Top Content of 2015, as determined from […]
Baby, it’s getting cold outside! Despite ending 2015 with unseasonably warm temperatures (for the most part), you don’t want to get caught flat on your feet when winter finally decides to freeze us out, because trust me, it will! Denial may be convenient in the short-term, but planning for the worst is a smarter decision […]
Your tenants demand, and deserve the best, and it is up to you to make sure that your team is delivering. Unfortunately there are certain realities that can make that job difficult, including the need to cut costs, reduce workloads, and back up your actions with data. So how can you, the property manager, possibly […]
This summer is set to be more extreme than prior years, with more frequent above-90-degree days on the East Coast while the drought in the West continues to expand.
Have you felt it? That buzz sweeping through CRE? Tech, tech, TECH! Everywhere I turn, I see articles like CRE Tech Trends for 2015; events like CRE // Tech Intersect, DisruptCRE and Realcomm (dedicated solely to emerging and established technologies); and new resources for CRE tech News.
As the pressure continues for commercial real estate owners and managers to increase NOI and drive more income beyond what’s offered in leases, identifying incremental revenue through services provides an opportunity to do that. Unfortunately, according to BOMA, 20% of all billable service revenue for servicers performed are not accounted for or collected due to poor process and systems.
Let me start off by saying that I think the Kingsley Survey is an incredibly important tool for owners and manager to asses tenant satisfaction. It’s the holy grail of tenant surveys. And it’s great for just that – taking a look back at the year and giving an overall assessment. But humor me for a minute as I point out a few ways I think it falls short, why it should be one piece of a comprehensive performance management strategy, and why I want to challenge you and your team track tenant satisfaction day-to day in your building(s).
Luring in tenants to your property in the highly competitive CRE market can be a huge challenge. Tenants need a property that not only meets their physical needs – such as space and location – but also one that provides a comfortable work environment with convenient amenities and green-friendly initiatives.
While we’re positive that YOU are not one of companies that just switch off the air conditioning at the end of the season rather than follow correct shut down procedures (gasp!), it’s always good to have a winter preparedness refresh as we head into the drag of cold and snow.
The days of flipping through ads of a phonebook are over. Sending a pamphlet through the mail gets placed in the junk pile without a second thought. If a customer is going to find you, it’s going to be online. And in a highly competitive Commercial Real Estate market, your online image can go a long way. With so many search results available, it takes just seconds to diagnose whether you’ve found what you’re looking for or not.
The Eden Center in Falls Church, VA – which is believed to be the largest Vietnamese commercial center on the East Coast – was once a thriving shopping mall for the Washington area’s estimated 70,000 Vietnamese Americans. Unfortunately, as The Washington Post recently reported, the CRE retail space is now in a state of decay.