Best Practices

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The 15 Most Influential (and only) CRE Property Management Thought Leaders Online

The 15 Most Influential (and only) CRE Property Management Thought Leaders Online

As we said in our recent post where we asked ‘Where Are the CRE Property Management Thought Leaders?’, if you’re looking to join a two-way digital discussion for property management/operations, you’re not going to find much. Sure, you’ve got us. We regularly produce thought leadership and best practice content, and try to start conversations. But […]

Where Are the CRE Property Management Thought Leaders?

Where Are the CRE Property Management Thought Leaders?

An APB (all-points bulletin) is urgently needed for commercial real estate (CRE) property management thought leaders on the Web. They’re currently missing from the front lines of the property operations conversation taking place online – and that’s a problem. I have some ideas as to the reasons why this is the case, but before I go into […]

Could You Be a CRE VIP Without Even Knowing It?

Could You Be a CRE VIP Without Even Knowing It?

As a person with a 2.5-cup-per-day coffee problem habit consumption pattern, I tend to watch for opportunities to get a free caffeine fix. Thanks to participation in a certain Seattle-based company’s loyalty program, these chances come around fairly frequently. For this I am grateful. But a few months ago I fell victim to a dreadful […]

Weekly Building Beat: Millenials, Too Much Stuff, and #CRETech

Weekly Building Beat: Millenials, Too Much Stuff, and #CRETech

You’ve got a lot going on. We get it. It isn’t easy to find the time to scour the internet for the latest property management and commercial real estate news when you’ve got a job to do. With ‘The Weekly Building Beat,’ you won’t have to waste time searching. We hand-select the best industry content […]

CRE Tech Talks #12: The Digital Economy and How Tenants Evaluate Office Space

CRE Tech Talks #12: The Digital Economy and How Tenants Evaluate Office Space

Technology is changing the business of commercial real estate. This show is about helping CRE Executives improve their tech IQ, so they can make informed decisions that will help their organization innovate, grow and stay competitive.  In our latest podcast, Building Engines SVP Scott Sidman is joined by Arie Barendrecht, CEO of WiredScore. In this […]

Unleashing Your Property Teams to Improve Tenant Satisfaction

Unleashing Your Property Teams to Improve Tenant Satisfaction

“Team” does not mean “you”. Not to butcher the obvious, but it’s also not just a group of “yous”. Like music, “Team” requires more than a single note – like happiness, more than a single laugh. Team is a group condition carefully nurtured over time through soft stuff like trust and responsibility, and hard stuff […]

The Power of CREative Praise

The Power of CREative Praise

Carrots and Sticks I distinctly remember the big smile on one of my employees faces the first time I handed him a performance based bonus check. We had had a mandate to complete a large project by the end of the month, and while we were making progress toward our goal, I was starting to […]

Things Tenants Want to Tell You, But Won't

Things Tenants Want to Tell You, But Won’t

From my early teens, through college and for the first stage of my professional career, I worked primarily in the hospitality industry. Restaurants, bars, and hotels. – Ok, I may have actually spent more time in bars than working in them, but those are stories for another day. The hospitality industry is a terrific training […]

Weekly Building Beat: Optimism in CRE, Multigenerational Teams, and Space Battles

Weekly Building Beat: Optimism in CRE, Multigenerational Teams, and Space Battles

You’ve got a lot going on. We get it. It isn’t easy to find the time to scour the internet for the latest property management and commercial real estate news when you’ve got a job to do. With ‘The Weekly Building Beat,’ you won’t have to waste time searching. We hand-select the best industry content […]

What Does Big Data Have To Do With Property Operations?

What Does Big Data Have To Do With Property Operations?

I think the real question might be, what can big data DO for commercial property operations? Most would start at the beginning with a definition of big data and follow into a lengthy explanation of the how and where this “big data” can be found and collected. But anybody can do that, and it really […]

How Coffee Will Make You Rethink Retail Risk Management

How Coffee Will Make You Rethink Retail Risk Management

For a while, shortly before I started working in commercial real estate technology, I brewed a lot. That is not a typo, though I understand the assumption that I might have “brood” before I started working in the exciting, ever changing CRE Tech space. No, prior to that, I worked as a manager for a […]

Why Going Green Isn’t an Amenity in CRE

Why Going Green Isn’t an Amenity in CRE

“Going green,” also referred to as “being sustainable,” “eco-friendly,” and “future-friendly” isn’t an amenity in commercial real estate (CRE) anymore. It is a necessity, for both CRE organizations and for their tenants. In fact, “61% of corporate leaders believe that sustainability leads to market differentiation and improved financial performance,” according to a comprehensive 2011 report […]

Burgers, BBQ, and Thoughts on Vendor Relationships

Burgers, BBQ, and Thoughts on Vendor Relationships

Allow me to wax poetic. In the heart of Medford, Massachusetts, sits what is scientifically proven to be the world’s greatest burger joint. “Science,” obviously, is defined as the establishment that’s consumed the most of my dollars, and “I” being the most of its menu. On a recent visit I was stunned when, upon being […]

CRE Customer Service Lessons from Savannah

CRE Customer Service Lessons from Savannah

For all today’s trendy talk about “authentic” travel experiences—staying off the beaten path, seeing the grittier side of cities, eating where the locals eat, etc.—sometimes it’s fun to embrace being just being an authentic tourist. That’s what I did a couple of weeks back on a weekend getaway with my wife* to one of our […]