Building Engines Blog | Operations & Management | Best Practices
In every Commercial Real Estate organization, great service doesn’t happen by accident. Your workflows – the steps taken after a service request – are key to a positive tenant experience. (And, in fiercely competitive CRE markets, service performance matters!) Property owners and managers, do you have a workflow problem?
Building Engines just launched a new episode of CRE Tech Talks, our podcast series featuring discussions on critical industry topics for CRE professionals. Episode 15 covers “The Scope of Sustainability in Commercial Real Estate” featuring guest Matt Ellis, Founder and CEO of Measurabl, and hosted by Scott Sidman, SVP of Building Engines and CRE Technology Evangelist. Here are […]
Which CRE Property Management Horror Stories Are True? Play the game, and call our bluff! Happy Halloween.
50% of CRE Property Management Professionals say their primary method for measuring tenant satisfaction is “informal tenant meetings,” according to an industry benchmark survey conducted by Building Engines. You can download a copy of that study here. Put another way, this research means half of property managers in Commercial Real Estate rely on […]
Guest post courtesy of Bob Samii, CEO of SharpLaunch Lead generation. It’s one of the great challenges of marketing. How do you get more people on the phone, on your website, and into meetings? Whether you’ve tried a handful of tactics before without strong results or are starting to invest in commercial property marketing for […]
Job opportunities in US Commercial Real Estate (CRE) have been growing at a rapid pace, and growth expectations remain stable according to industry forecasts. However, as the industry continues to evolve with the pressures of technology and changing tenant expectations, the role of a CRE property manager is also evolving. Some things will always be constant, such […]
It’s 6:00pm (if you’re lucky) – are you headed home exhausted? If you’re a professional in CRE property management, the answer is likely “yes.” You’re probably staying late to put out yet another fire (metaphorically speaking.) Property managers deal with a lot during their day, with responsibilities to create a better tenant experience, maintain equipment, […]
From tenant satisfaction and communication to managing work orders and getting the most of your building equipment, are you in-control of your properties? Take the quiz and find out! Building Engines is the Leader in Service Delivery Management We are the only provider to offer ALL of these tenant service tools in a single platform: […]
“A hero is someone who, in spite of weakness, doubt or not always knowing the answers, goes ahead and overcomes anyway.” – Christopher Reeve The same can be said about commercial real estate property management teams. Oftentimes they don’t have the time, the money, people, or resources necessary to overcome incredible obstacles. It isn’t always […]
If you haven’t heard by now, finding a commercial property management thought leader online is pretty much a crapshoot. You just won’t find many out there. But rather than continue to wonder where all these great, forward-thinking CRE professionals are, I thought I’d take a stab at providing a resource for getting started. You can think […]
Halloween may be over, but our love for the candy and the amazing CRE Property Management Horror Stories that were shared will never subside. These stories contained several out of the ordinary scenarios that real-life property managers and building engineers faced while in the line of duty. Never before have risk management, tenant service, and […]
Tenant relationship management is about much more than just making sure tenants get the services they expect, delivered in a fast, efficient, and courteous manner. It’s about building strong, long-lasting relationships! And one of the easiest ways to build stronger tenant relationships is to create additional opportunities for your property team to get to know […]
You may think you know most of the ways that things could go wrong at your commercial property in terms of tenant and property risk, but there is only one way to know for sure – take our “Spot the Risk” Quiz!
Here is a more relevant question: “How do you measure success?” (We’ll get to the “What is Property Management Software” question in a bit! – Trust us, it’ll make sense.) A typical commercial property management team measures success based on the following performance metrics: Speed and quality of service Ability to control costs Tenant […]
So, you’re dedicated to tracking and quantifying your team’s performance. Congratulations, you’ve made it to level 2! Next challenge: deciding what that means, aka what you need to measure. Here are the four places you need to look (and people you need to involve) for data before setting your KPIs.