Operations & Management
Building Engines Blog | Building Operations | Operations & Management
From tenant satisfaction and communication to managing work orders and getting the most of your building equipment, are you in-control of your properties? Take the quiz and find out! Building Engines is the Leader in Service Delivery Management We are the only provider to offer ALL of these tenant service tools in a single platform: […]
While I’m not a fan of New Year’s resolutions, probably because of my inability to keep them, I do love themes. You can build a plan and rally a group of people around a theme. A resolution is inflexible and individualistic. And as I’ve proven time and again, often unrealistically achievable. A theme is a […]
2016 was a big year here at Building Engines. We might even say huge. (Yuge) We released several great new features and improvements to our commercial property management software platform (Dispatch, QR Code equipment lookup in BE-Mobile, introduction of the TenHub tenant mobile app), doubled-down on information security by successfully completing a SOC II audit, […]
It’s a wrap! With over 2,708 votes cast, 32 finalists, and 212 nominations in the “Maintenance” and “Management” categories, we now have our two 2016 Property Hero Award winners. We’d like to take a moment to thank our co-sponsors: Genea, The News Funnel, ITS, and Realpage for their contributions to this year’s awards. Before we […]
Purchasing a property management platform is a lot like building a relationship. It takes dedication, effort, and the desire and ability to achieve common goals.
“A hero is someone who, in spite of weakness, doubt or not always knowing the answers, goes ahead and overcomes anyway.” – Christopher Reeve The same can be said about commercial real estate property management teams. Oftentimes they don’t have the time, the money, people, or resources necessary to overcome incredible obstacles. It isn’t always […]
If you haven’t heard by now, finding a commercial property management thought leader online is pretty much a crapshoot. You just won’t find many out there. But rather than continue to wonder where all these great, forward-thinking CRE professionals are, I thought I’d take a stab at providing a resource for getting started. You can think […]
Last year’s premiere commercial real estate awards event, “Maintenance Hero,” is back and bigger than ever for 2016, with a new name: the Property Hero Awards! The Property Hero Awards recognize the unsung heroes of property management in both Maintenance and Management, commending them for the passion, professionalism, and progressive-thinking that is helping to positively […]
The more Building Engines grows, the more mixed-use properties roll onto our platform. This is taking many forms, from medium-sized office buildings in the midst of lifestyle shopping centers to massive complexes well over a million square feet. The trend is well past infancy, but the term “mixed-use development” has stuck—and this bothers me. I […]
Halloween may be over, but our love for the candy and the amazing CRE Property Management Horror Stories that were shared will never subside. These stories contained several out of the ordinary scenarios that real-life property managers and building engineers faced while in the line of duty. Never before have risk management, tenant service, and […]
Tenant relationship management is about much more than just making sure tenants get the services they expect, delivered in a fast, efficient, and courteous manner. It’s about building strong, long-lasting relationships! And one of the easiest ways to build stronger tenant relationships is to create additional opportunities for your property team to get to know […]
Do you feel that chill in the air? Are goosebumps lining the back of your spine? It must mean it is Halloween, which makes it time to announce the winners of our “Share Your CRE Horror Story” contest! We had a lot of horrifying (and interesting) stories shared by your fellow commercial real estate professionals, […]
You may think you know most of the ways that things could go wrong at your commercial property in terms of tenant and property risk, but there is only one way to know for sure – take our “Spot the Risk” Quiz!
Here is a more relevant question: “How do you measure success?” (We’ll get to the “What is Property Management Software” question in a bit! – Trust us, it’ll make sense.) A typical commercial property management team measures success based on the following performance metrics: Speed and quality of service Ability to control costs Tenant […]
So, you’re dedicated to tracking and quantifying your team’s performance. Congratulations, you’ve made it to level 2! Next challenge: deciding what that means, aka what you need to measure. Here are the four places you need to look (and people you need to involve) for data before setting your KPIs.