Let me start off by saying that I think the Kingsley Survey is an incredibly important tool for owners and manager to asses tenant satisfaction. It’s the holy grail of tenant surveys. And it’s great for just that – taking a look back at the year and giving an overall assessment. But humor me for a minute as I point out a few ways I think it falls short, why it should be one piece of a comprehensive performance management strategy, and why I want to challenge you and your team track tenant satisfaction day-to day in your building(s).
Your company just bought new property management software, and like any new purchase, you want to take it out for a spin. But unlike say… a new 2014 Maserati GranTurismo that only needs a lead foot and a tank of gas to operate, your property management platform offers you a multitude of ways to get started – which can leave you feeling a bit overwhelmed. Luckily, I’m here to steer you in the right direction.
When it comes to preventative or general maintenance, you want a workforce you can trust. That is not these guys. Hot off the presses at Mashable.com, these eight pictures capture some seriously unsafe conditions in CRE environments.
Workflows are the easiest change property owners and managers can implement in a relatively short time frame to bring about a tangible improvement in their team’s efficiency and tenant service delivery.
We are excited to announce major enhancements to our Resource Scheduling Module! New features include easier self-management of shared building resources by property management staff, advanced reservation options, including billable resources, and an improved interactive booking calendar for tenants.
When it comes to technology choices for Commercial Real Estate (CRE) property management, knowing which system (or combination of systems) you need to run your business can get confusing. Here at Building Engines we’re often asked what the differences are between the various types of tenant service or maintenance systems and which are the right choices for specific situations. To help answer those questions, we break them down for you below based on functionality and applicability.
Space management? Isn’t that a just leasing “thing”? Not anymore! Property management software and space management have been courting each other for a while now and have officially decided to tie the knot. Sorry, leasing.
We are excited to announce high adoption and usage numbers of the new tenant satisfaction and feedback tools recently added to our Work Order Manager. The new functionality closes the feedback loop allowing tenants to submit service requests online, track the progress of work in real-time, and provide feedback at any point along the way with [...]
Building management software help commercial real estate firms improve communication, which is an essential part of managing productive teams.
In our first ever “Best-Of” webinar, we are sharing hand-picked insights from our Real Estate Operations Masters webinar series on ways to use technology and mobile capabilities to optimize service.
In light of a major snowstorm sweeping from D.C. to Chicago (and wreaking havoc on flight schedules), it becomes fairly evident that we can’t always control Mother Nature – and boy can she be pain in the butte! There’s little we can do when she decides to wintry mix it up – much to the chagrin of those who are accustomed to modern transportation or power. However, how building managers respond to severe weather can greatly influence the safety and quality of operations.
Monitoring work orders and repair requests allows building managers to allocate their resources more effectively, which can help reduce overall maintenance costs
Building Engines announced over the weekend their plans to launch BuildingConnect, an affordable, fully branded, and easy to maintain website solution for commercial property owners and managers. Offering attractive design themes complemented by powerful search, communication and management tools, BuildingConnect will allow individual properties to manage their brand, showcase their amenities and service, and drive tenant engagement.
Building Engines announced the successful release of its next generation mobile app, BE-Mobile. The app, which is an extension of Building Engines’ Property & Tenant Management Platform, leverages new and powerful mobile technology to manage key operational tasks, including work orders, preventive maintenance, incidents and inspections. This week marked the 1,000th download of BE-Mobile, a milestone that represents a 200% increase over projections for the soft launch period.
Building Engines announced unparalleled enhancements to its Inspections Manager that will provide the most feature-rich mobile inspections solution available. Unique to the market, proprietary inspections features include photo attachment, work order integration, and a direct connection with building and equipment records.