A Brief Guide to Tackling Pesky Preventive Maintenance Tasks
Everyone remembers their first car. The name of mine was Chuck, and it was a 1998 Saturn passed down from my older brother. It was a new sense of freedom to be able to drive myself to school and go out with friends on the weekend. What I wasn’t prepared for was the responsibility […]
Are YOU a Customer Service PRO?
Customer service skills are an essential part of property management. They’re what makes a “satisfactory” service experience an extraordinary one. And in a market where office space and amenities are somewhat commonplace, you need to do everything you can to stand out. So, what can you do to improve your customer service skills, and in […]
Re-think Service Delivery: Setting Priorities & Benchmarks
See The Tools From the Video in Action! Building Engines helps you move beyond traditional work order management, and improve tenant service using the power of automation, mobile technology and real, actionable data.
Get Rid of Unfinished Work Orders Once and For All
“I absolutely love it when work orders are completed, but I hate it when they pile up and aren’t finished.” Sound familiar? Frustration over unfinished work orders is a pretty common problem, which often leads to a resentment towards incoming work requests. But before you go and point the blame, consider this: Maybe one of […]
3 Big Ways ‘Dispatch’ Helps Your Property Team Succeed
How do you quickly assign incoming work orders to the best person for the task, and manage your property team workloads without overburdening the members of your team? While all property management teams depend on the ability to quickly prioritize work orders and tasks in their effort to deliver consistently great tenant service, it is […]
The 5 Coolest Property Management Software Features You Didn’t Know Existed
You may think you are already familiar with Property Management Software. You know, that “system that does work orders and PM.” But as we head into the New Year, I challenge you to stop using the phrase “Work Order System.” That means no more, “Yeah, we have a work order system.” Or telling your tenants […]
Property Managers, Winterize!
Baby, it’s getting cold outside! Despite ending 2015 with unseasonably warm temperatures (for the most part), you don’t want to get caught flat on your feet when winter finally decides to freeze us out, because trust me, it will! Denial may be convenient in the short-term, but planning for the worst is a smarter decision […]
Service Delivery & Exceeding Tenant Expectations
Your tenants demand, and deserve the best, and it is up to you to make sure that your team is delivering. Unfortunately there are certain realities that can make that job difficult, including the need to cut costs, reduce workloads, and back up your actions with data. So how can you, the property manager, possibly […]
The Top 3 Ways to Supplement the Kingsley Survey
Let me start off by saying that I think the Kingsley Survey is an incredibly important tool for owners and manager to asses tenant satisfaction. It’s the holy grail of tenant surveys. And it’s great for just that – taking a look back at the year and giving an overall assessment. But humor me for a minute as I point out a few ways I think it falls short, why it should be one piece of a comprehensive performance management strategy, and why I want to challenge you and your team track tenant satisfaction day-to day in your building(s).
You bought A New Property Management System – Now What?
Your company just bought new property management software, and like any new purchase, you want to take it out for a spin. But unlike say… a new 2014 Maserati GranTurismo that only needs a lead foot and a tank of gas to operate, your property management platform offers you a multitude of ways to get started – which can leave you feeling a bit overwhelmed. Luckily, I’m here to steer you in the right direction.
Maintenance Workers Gone Wild
When it comes to preventative or general maintenance, you want a workforce you can trust. That is not these guys. Hot off the presses at Mashable.com, these eight pictures capture some seriously unsafe conditions in CRE environments.
Improve Tenant Service with the Right Workflow For Your Team
Workflows are the easiest change property owners and managers can implement in a relatively short time frame to bring about a tangible improvement in their team’s efficiency and tenant service delivery.
Let Us Introduce You to Resource Scheduling 2.0
We are excited to announce major enhancements to our Resource Scheduling Module! New features include easier self-management of shared building resources by property management staff, advanced reservation options, including billable resources, and an improved interactive booking calendar for tenants.
Eenie Meenie Miney Moe: Which System Is Right For You?
When it comes to technology choices for Commercial Real Estate (CRE) property management, knowing which system (or combination of systems) you need to run your business can get confusing. Here at Building Engines we’re often asked what the differences are between the various types of tenant service or maintenance systems and which are the right choices for specific situations. To help answer those questions, we break them down for you below based on functionality and applicability.
Property Management Software and Space Management Play Nice Together
Space management? Isn’t that a just leasing “thing”? Not anymore! Property management software and space management have been courting each other for a while now and have officially decided to tie the knot. Sorry, leasing.
