Phil Mobley

The Future of the Tenant Experience is Conversational

The Future of the Tenant Experience is Conversational

Last week, CRE Tech and MIT put on a fantastic meet-up event in Boston. For anyone who has been to enough of these, it was easy to tell the tone of discussion about technology in the CRE industry is a lot more sophisticated than it was even a couple of years ago. One of the […]

Smiling Mature Man In Front Of Laptop Using Cellphone

We Need to Change the Way we Measure Tenant Sentiment

As someone who’s been involved in customer loyalty research for over 15 years—including 12 in commercial real estate, the past 2 of these at Building Engines—I can say without equivocation that the field has changed. A lot. The first customer research project I worked on was a telephone survey. (And yes, believe it or not, […]

Takeaways from CRE Tech Talks Episode #17: The Evolving Role of the Property Manager

Takeaways from CRE Tech Talks Episode #17: The Evolving Role of the Property Manager

The latest episode of CRE Tech Talks featured Becky Hanner, Founder of Commercial Asset Services. Listen to the full podcast. 1. Building owners and property managers play a new role It’s more important than ever for CRE property managers and owners to help their tenants attract and retain talent. Tenants used to be concerned about an […]

The 4 Commercial Real Estate Trends You Need to Know in 2018

The 4 Commercial Real Estate Trends You Need to Know in 2018

Takeaways from the latest episode of CRE Tech Talks featuring Phil Mobley, Head of Research at Building Engines, Inc. 1. The World is Changing and CRE is not Immune. The largest change involves market pressures that are affecting the operational side of the Commercial Real Estate industry. Firstly, the millennial generation is the single largest […]

Why do we still call it “property management?"

Why do we still call it “property management?”

  I’ve always liked property managers. They tend to be friendly and collegial, always fun to spend time with at a client meeting or industry conference. But in addition to liking them, I’ve developed a huge respect for them over the years of learning what they actually do—and what their customers on both ends of […]

Building Engines kicks off CRE Executive Roundtable Series with events in New York and Atlanta

Building Engines kicks off CRE Executive Roundtable Series with events in New York and Atlanta

Building Engines recently launched a brand-new event series, “Zeroed In” designed to bring commercial real estate leaders together over dinner to discuss a single relevant issue impacting their organizations. Tenant engagement, a top concern for CRE firms, was the topic du jour for the first of these dinners in New York and Atlanta. Here’s who […]

Hey Hip New Real Estate Project: Your Name Is…MUD?

Hey Hip New Real Estate Project: Your Name Is…MUD?

The more Building Engines grows, the more mixed-use properties roll onto our platform. This is taking many forms, from medium-sized office buildings in the midst of lifestyle shopping centers to massive complexes well over a million square feet. The trend is well past infancy, but the term “mixed-use development” has stuck—and this bothers me. I […]

Could You Be a CRE VIP Without Even Knowing It?

Could You Be a CRE VIP Without Even Knowing It?

As a person with a 2.5-cup-per-day coffee problem habit consumption pattern, I tend to watch for opportunities to get a free caffeine fix. Thanks to participation in a certain Seattle-based company’s loyalty program, these chances come around fairly frequently. For this I am grateful. But a few months ago I fell victim to a dreadful […]

CRE Customer Service Lessons from Savannah

CRE Customer Service Lessons from Savannah

For all today’s trendy talk about “authentic” travel experiences—staying off the beaten path, seeing the grittier side of cities, eating where the locals eat, etc.—sometimes it’s fun to embrace being just being an authentic tourist. That’s what I did a couple of weeks back on a weekend getaway with my wife* to one of our […]