Building Engines Blog | Kyle Maikath
So, you’re dedicated to tracking and quantifying your team’s performance. Congratulations, you’ve made it to level 2! Next challenge: deciding what that means, aka what you need to measure. Here are the four places you need to look (and people you need to involve) for data before setting your KPIs.
Carrots and Sticks I distinctly remember the big smile on one of my employees faces the first time I handed him a performance based bonus check. We had had a mandate to complete a large project by the end of the month, and while we were making progress toward our goal, I was starting to […]
Great service is the lifeblood of any business. You can sell anything to anyone once, but unless you support those sales with stellar customer service, that sale won’t stick around for long – and you certainly won’t be able to sell that customer anything else.
Benchmarking is the process of comparing one’s business processes and performance metrics to industry best practices from other similar companies. The metrics that are typically analyzed are those that focus on efficiency, reducing costs, and improving performance.
This month’s customer spotlight is shining on Michael Prefi, Senior Real Estate Manager, CBRE. A 26-year veteran of the commercial real estate industry, Michael Prefi manages 32 Old Slip in New York City, which is a Class A Commercial Office Building in Manhattan’s Financial District.
Readily available and comprehensive training programs are generally an important requirement and consideration when working with any software platform. Whether transitioning to a new operations system or simply adding staff members to their workforce, property owners and managers in commercial real estate rely on their property and tenant management system service providers to offer initial and ongoing new-user training support long after the initial contracts have been signed.
The end of summer is typically marked by large storms within the Atlantic. So far this year, no hurricanes have made landfall in the U.S., but that doesn’t mean that companies are in the clear. Disaster recovery is one area that many firms may find lacking if they are hit by a natural disaster.
Businesses that are hoping to bolster customer satisfaction may wish to focus internally first. 1to1 Media notes that organizations with higher levels of engaged workers are more likely to generate positive experiences for their clients. The source states that companies with above average customer service have moderately or highly engaged 75 percent of their employees, compared […]
When managing a commercial real estate property, it is important to take time out to look past the immediate day-to-day fire drills and think long-term. Anticipating vacancies, renovations and other problems well in advance gives building managers the ability to develop plans to overcome these kinds of situations. Unfortunately, a recent survey by Jones Lang LaSalle found that […]
Building owners need to be mindful of their impact on local watersheds and, in some cases, may be required to take extra steps to protect wildlife.
Social media can provide building managers with feedback from tenants, visitors and vendors in real time. The public forum lets positive interactions be shared to create a more cohesive relationship between maintenance staff and building occupants. Showing some commitment to building a friendlier working relationship with tenants could make it easier to gain access to offices for repairs, cleanings or other work. This makes the building environment more enjoyable for all parties and helps reduce turnover.
To stay on top of maintenance issues, building managers may need to conduct regular inspections of their properties.
Working for a private company, it is easy to become narrowly focused – focused on the people who buy and use your product. It’s kind of like election goggles. You become focused on solving specific and immediate problems, cutting costs and applying technology to real world situations – things with tangible and foreseeable results. I was lucky enough that James decided to incorporate the product that I support (Building Engines) into the curriculum, giving me the opportunity to watch people interact and learn about my product from a purely educational standpoint.
We love each and every one of our customers, and their successes even more! Today we’re putting the customer spotlight on our favorite emergency preparedness expert.
Joe Donovan, SVP at Beacon Capital Partners, was recently nominated by President Obama to a key Administration post as a member on the Board of Directors of the National Institute of Building Sciences!
According to a recent BUILDINGS article, the vast majority of American companies (90%) plan to invest more in productivity-enabling technologies by 2015.
Leading-edge technologies are a known strategy for companies to reduce expenses, increase productivity, and even attract talent. But what do they mean for the average worker?
Here’s 3 ways technology has changed the work environment in property management: