Jeremy Fodaski

Are YOU a Customer Service PRO?

Are YOU a Customer Service PRO?

Customer service skills are an essential part of property management. They’re what makes a “satisfactory” service experience an extraordinary one. And in a market where office space and amenities are somewhat commonplace, you need to do everything you can to stand out. So, what can you do to improve your customer service skills, and in […]

The Forgotten Secret to Improving Building Engineers’ Happiness

The Forgotten Secret to Improving Building Engineers’ Happiness

Building engineers are the unsung heroes of property management teams – they are the gears in the machine driving your tenant service delivery. An engineer is typically one of the first faces a tenant sees when a problem arises. This makes their knowledge of how to best solve issues quickly and efficiently absolutely crucial. They […]