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We Need to Change the Way we Measure Tenant Sentiment

As someone who’s been involved in customer loyalty research for over 15 years—including 12 in commercial real estate, the past 2 of thes...

Apr 13 by Phil Mobley
Categories: Communications, Tenant Relations

 
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We Need to Change the Way we Measure Tenant Sentiment

As someone who’s been involved in customer loyalty research for over 15 years—including 12 in commercial real estate, the past 2 of these at Building Engines—I can say without equivocation that the field has changed. A lot. The first customer research project I worked on was a telephone survey. (And yes, believe it or not, […]

Takeaways from CRE Tech Talks Episode #17: The Evolving Role of the Property Manager

Takeaways from CRE Tech Talks Episode #17: The Evolving Role of the Property Manager

The latest episode of CRE Tech Talks featured Becky Hanner, Founder of Commercial Asset Services. Listen to the full podcast. 1. Building owners and property managers play a new role It’s more important than ever for CRE property managers and owners to help their tenants attract and retain talent. Tenants used to be concerned about an […]

Q&A with 2018 Maintenance Hero, Julio Salazar

Q&A with 2018 Maintenance Hero, Julio Salazar

Julio Salazar, Senior Engineer at Wright Runstad & Company, won the Building Engines’ 2018 Property Hero Award, winning top place in the category of Maintenance Hero. This award recognizes outstanding maintenance that delivers positive tenant satisfaction through the day-to-day operations of buildings. According to his peers, “Julio embodies everything a true Maintenance Hero should have; intelligence, […]

WeWork Acquires Conductor: What that Means for the CRE Industry

WeWork Acquires Conductor: What that Means for the CRE Industry

    What does the WeWork acquisition of Conductor mean for the Commercial Real Estate industry? While WeWork’s ambitious goals should be no surprise to anyone paying attention, this move might seem a little puzzling to CRE. It shouldn’t be. WeWork’s most recent growth has been driven by the enterprise – organizations with 1000+ employees. They […]

New Product Announcement: Visitor Access Photos

New Product Announcement: Visitor Access Photos

Say Cheese! 6 Tips to Maintain a Secure Building with Visitor Access Today’s Commercial Real Estate property managers face a juggling act when it comes to building security. On one hand, it’s never been more important to maintain the protection of your building, especially if you are located in a major downtown area. You want […]

Q&A with 2018 Management Hero, Kim Callicoat

Q&A with 2018 Management Hero, Kim Callicoat

Kim Callicoat, Assistant Property Manager at Highwoods Properties, recently took home the grand prize in Building Engines’ 2018 Property Hero contest, winning top place in the category of Management Hero. This award recognizes strong commercial asset management and practices that improve the customer experience, asset value, performance and overall efficiency.     With multiple nominations […]

The 4 Commercial Real Estate Trends You Need to Know in 2018

The 4 Commercial Real Estate Trends You Need to Know in 2018

Takeaways from the latest episode of CRE Tech Talks featuring Phil Mobley, Head of Research at Building Engines, Inc. 1. The World is Changing and CRE is not Immune. The largest change involves market pressures that are affecting the operational side of the Commercial Real Estate industry. Firstly, the millennial generation is the single largest […]

Looking to the Future of Property Management with Building Engines’ New Chief Product Officer, Daniel Cozza

Looking to the Future of Property Management with Building Engines’ New Chief Product Officer, Daniel Cozza

  Building Engines is excited to welcome Daniel Cozza as Chief Product Officer. Read the full press release. Daniel is a leader in his own right, having driven product innovation at Vela Systems (where he worked alongside our CEO, Tim Curran) and led the real estate technology division at Autodesk. [Related: 5 Questions for Building […]

Never Let a Dollar Slip Through the Cracks

Never Let a Dollar Slip Through the Cracks

New Features to Help You Increase Revenue When I joined Building Engines a few months back I was impressed with the company’s broad initiatives. Today I’d like to share some of our newest innovations that will help you to build a better P&L for you and your owner. As my colleague Scott Sidman mentioned a […]

We Respond to 4 Key Thoughts on Digital Transformation from an Industry CIO

We Respond to 4 Key Thoughts on Digital Transformation from an Industry CIO

  Art McCann is the Chief Information Officer at Highwoods Properties, a fully-integrated REIT specializing in the development, acquisition, leasing and management of quality office space, primarily in BBDs (best business districts) throughout the Southeast. He was recently featured in this interesting article in Realcomm, showcasing an important point of view from a leading professional […]

2 Important Trends for Commercial Real Estate Technology in 2018

2 Important Trends for Commercial Real Estate Technology in 2018

My position at a technology firm that helps our clients manage over 1.5 billion square feet of property offers me a pretty unique point of view on an industry. I’m fortunate to have this perspective of the Commercial Real Estate (CRE) market, a sector that is quickly changing as the worlds of technology and customer […]

5 Questions for Building Engines’ New CEO, Tim Curran

5 Questions for Building Engines’ New CEO, Tim Curran

It’s been quite a year for the Building Engines team following our latest infusion of capital investment in October 2016. This year, we introduced new mobile innovations with an enhanced mobile tenant services app, The Hive, unveiled the characteristics of high-performing CRE organizations in the industry’s first CRE operations benchmarking research, hosted our community of […]

Highlights from Our Conversation with Michael Beckerman

Highlights from Our Conversation with Michael Beckerman

Michael Beckerman is the founder of CRE industry destination The News Funnel and CEO of the largest commercial real estate tech events in the industry CRE Tech. He recently sat down with Building Engines’ Head of Research, Phil Mobley, to discuss the findings of our CRE operations industry benchmarking research. Highlights of the full discussion are […]

How to Be a CRE Building Tenants Are Thankful For

How to Be a CRE Building Tenants Are Thankful For

It’s Thanksgiving week here in the US – and that means it’s time to celebrate food, family, and most importantly, football. This is, of course, also a time for reflecting on the things that we’re thankful for. To help you get into the right kind of Thanksgiving spirit, we’ve compiled a few ways to be […]

Do You Have a Workflow Problem? Find Out...

Do You Have a Workflow Problem? Find Out…

In every Commercial Real Estate organization, great service doesn’t happen by accident. Your workflows – the steps taken after a service request – are key to a positive tenant experience. (And, in fiercely competitive CRE markets, service performance matters!) Property owners and managers, do you have a workflow problem?